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Extra Space Storage
- Self Storage
- Gardena, CA
About this business
Location details
219 E Alondra Blvd, Gardena, CA, 90248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I was referred to this storage space by a co-worker. This place isn't that far from Los Angeles/Culver City. I've driven out to the storage like 3 times, and I haven't hit traffic. It's definitely cheaper to reserve your storage online than in person at the store. The staff that I had talked to was really nice, showed me around, and got my paper work done. I came back the next day to place more stuff in storage, and it was another staff that was in the office. She wasn't as nice compared to the guy from the day before. Overa... read more
Trash service the company is terrible. They do not know who they are hiring pure idiots who think that the customer is wrong go somewhere else but not a different extra space storage go to a whole different company facility. This place sucks even their customer service is terrible as well.
On December 27th, 2023, I discovered that my double locked storage unit was burglarized...I was not notified by any employees, I discovered this criminal act after the fact...My double locked storage unit was apparently cut open and 85% of my belongings were stolen...Then I discovered that Extra Space Storage (219 E. Alondra Blvd. in Gardena, CA) has NO indoor hallway cameras...and I was told by the Sheriff that showed up to inquire about my burglarized double locked storage unit that this location has had burglaries before.... read more
Had a fire 2020 ... instead of calling like they do every month to pay the bill, they emailed... took 2 years pretty much to fix the door.. then so much to that. Got another storage April 2023 the manger Emma tricked me into buying a lock. Put a half open lock in my unit. I thought it was given to me since she opened it and put in my unit.. I could've used my own lock. But she then came to me and said, "you need to pay for the lock" I said I thought it was given to me since I'm renting a another storage. She said no. I said ... read more
Business response:
Sam, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Emma did not reflect that. We value your comments and will use them to make improvements in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
This was a Google Maps review I did on January 2023 and updated on April 2023 on Extra Space Storage located on Alondra Boulevard in Gardena. THIS BUSINESS IS GUILTY OF BAIT & SWITCH!! UPDATED REVIEW - APRIL 2023: I received correspondence from Extra Space Storage that my $69 storage fees will increase to $90!!! I can understand an increase after a year, but it's only been 3 months!!! I called the manager, Emma, to vent out my frustration. She said she can only request for a decrease of the rate to $82. That still does not ... read more
Please don't go here! The employees fake their ratings by asking you if you can hand them your phone to write a good review! Pretty easy to think it would deserve 5 stars because they treat you nicely when you're getting your locks and code, afterwards they become cold. The only pro for this establishment is the amount of clearance it has to be able to work outside, that's it. Other than that the staff treat you horribly. I get it they have to deal with bad people a lot, but it's like they like to take out their anger on you... read more
Business response:
Hi Cesar, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. If you would like to discuss your options further, give us a call at 888-storage. We would love to hear from you!
Horrible customer service. Management and staff is not attentive or professional what so ever. Rented a upstairs storage space off website which listed amenities that are not even available. ONE OF THOSE KEY AMENITIES BEING AN ELEVATOR. From a legal standpoint AND practical stand point why would you rent upstairs units without notifying your clients PRIOR to reserving that the elevator does not work. Additionally, once the customer service team informed me AFTER reserving (even though on the website this is also not mentione... read more
Shame on you extra storage space, raising the monthly fees once again. As I do a little research on these storage companies I find that I am not protected as a customer, I am just a dollar sign. So as I set her thinking of a plan. I have decided it's time to stop giving these crazy, echo driven and money hungry people my hard earn money. So people it is time to downsize and become a minimalist and hit these storage companies where it hurts. I will no longer be a victim to these storage companies scheming and devilish ways. S... read more
Business response:
Thanks for the feedback, Shawny. We’re sorry to hear you are unsatisfied with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-786-7243?
Do not put your stuff here. Over $1,000 worth of my stuff was stolen within 3 weeks of it being here. My iPad, vacuum, vitamix blender, my hard drives, and so much miscellaneous stuff that I had packed together are literally gone. I rented here for a month last year in a climate controlled unit, read the negative reviews and was very skeptical. My stuff was ok last time so I gave it another chance. Biggest mistake ever. And their insurance doesn't cover all of what was stolen, so I'm taking a huge loss. The police told me th... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,403 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.