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Extra Space Storage
- Self Storage
- Richmond, TX
About this business
Location details
10535 Mason Rd, Richmond, TX, 77406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
RecommendedManager/staff are consistently attentive. Facility is well-maintained and clean. Various unit sizes are available & prices are reasonable.
Business response:
Hi Carmen, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!
RecommendedSuper efficient and pleasant staff that assessed my needs quickly. They couldn’t have made it easier to find a unit that is convenient, clean and easy to access.
Business response:
Hi Sheri, thank you for recommending us. We're glad our team was super efficient and pleasant. We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! Don’t hesitate to reach out if you need anything at 888-STORAGE.
RecommendedTim was very professional and answered all my questions and concerns!
Business response:
Hi Su, thank you for recommending us. We're glad Tim was very professional and answered all your questions and concerns! Don't hesitate to reach out to us at 888-STORAGE if you need anything!
RecommendedThe manager Jacob was very helpful. Good service!
Business response:
Thank you for the recommendation, Mary! We are glad to hear that you had a good experience, and Jacob was able to help you with your storage needs! Feel free to reach out at any time at 888-storage.
RecommendedVery clean location and great prices
Business response:
Hi Veronica, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility and our prices have been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you.
RecommendedThey were very responsive and replied to me very fast I also had problems with the access code but they worked with it super fast.
Business response:
Thank you for the recommendation, Giovanni. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.
Recommendedwhen you run out of room or not ready to trash
Business response:
Thanks for the great review, Drucilla! Please call us at (281) 606-0789 if you have any questions! Our team is happy to help!
RecommendedEmployee at front desk was great. Both on phone and in person. Made everything easy to rent. Space is clean. We feel it’s quite secure. So far very pleased. Highly recommend. Good price too compared to many.
Business response:
Thank you for your feedback, Brenda! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Let us know if we can do anything else to assist you!
Horrible experience with them they have rats in the location on Mason Rd in Richmond TX They also try to change the price per unit every month. Every month the price goes up and they claim that it is because of market value in the area, I have never seen it come down. They lock you in by having you put all your stuff in there and know you won’t move an entire house of furniture out of their storage facility just because they change the price $20 a month I would not recommend this business
Business response:
Hi Mike. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a secure facility. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (281) 606-0789?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 748 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.