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Extra Space Storage
- Self Storage
- Sherman Oaks, CA
About this business
Location details
5225 Sepulveda Blvd, Sherman Oaks, CA, 91411, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 07:00 a.m. to 7:00 p.m. |
Long story short, this location auctioned off our storage unit due to human error on their part. They never input our payment info in their system which resulted in a lien and was sold off. Read below for full story. We have been a loyal customer with Extra Space Storage for close to 5 years. At one point, we had three storage units at once. When we were moving up north and condensing all our items in one storage unit, the front office told us that they would switch over our account to the new, smaller unit and we signed a ... read more
Such a stupid facility. The manager leaves at 6 yet the facility closes at 7, meaning you can't get a cart if you come at 6 you can't ask any questions or get help and here is the kicker to this already awful place. If you don't leave by 7 you are stuck inside with no way out... did I mention the manager left an hour ago. How dumb is that why wouldn't the manager leave at 715 to make sure everyone is out and safe. Stupid stupid stupid people.
Business response:
Thanks for the feedback, Michael. We allow gate access outside of office hours as a convenience to our customers. However, we'll pass your feedback along.
By far the worst most unprofessional company I have ever done business with. Site management(especially June) at this location is extremely unprofessional, the call center reps are friendly but not much help any issues you may have need to be forwarded to the district manager Frank M who is supposed to call back within 24hrs. It's been 2 weeks, I have called everyday and still no call back from frank. I was looking for a place to store my stuff for a year but I'm now moving my stuff somewhere else and they lost my business ... read more
I rented a 10x20 for about 3 years. Its a good location (101 & 405), clean, secure and I've pretty much had polite professional dealings with June and Larry. As for Extra Space Storage rates, I can confirm that your rates will increase like clockwork every 10 months (have the email receipts) by 8-14%...until you decide its too much.
The facility is clean and spacious but the manager June is a battleaxe who seemed to disapprove of my friends tattoo's abd her 3 yr old daughter. She told us to shut up during the paperwork and if it wasnt for pure exhaustion after a day of moving I would have found another storage company. I also donated a bed to a gentleman renting a unit in the same property. I left it by his truck to transport and she tried to charge me an abandonment charge because it was outside for a few hours. Moved my items to another unit the fol... read more
+ Clean + Easy access + Online automatic billpay - Rental rates will be raised within 5mo, then every 10mo thereafter, however much they feel like it.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,054 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.