Extra Space Storage

Randall G. 

on Yelp

2 years ago

I have been with extra space for 4 months and during that time they raised the rates from $262 to $359 which is a 37% increase. This was NOT an intro rate but "adjusted for market conditions". Probably legal as they have a team of lawyers but definitely in my opinion unethical and I would never do business with them again. All I can say is beware and you have been warned 

Aye D. 

on Yelp

3 years ago

This place is AWFUL. Haven't been able to get anyone on the phone number listed on the confirmation email and the office is closed early. They charged me extra because I didn't move in right away and put a zip tie on my unit because of it. WHO DOES THAT?!?! Sometimes, people work office hours and can't drop everything and move in!!! The office is supposedly open until 6pm and no one is here as of 5:30pm: I'm being charged for a storage unit that I can't access. DON'T WASTE YOUR MONEY HERE!!! 

Paul o. 

on Yelp

3 years ago

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more

Erika M. 

on Yelp

3 years ago

I was very happy with this storage facility until Greg the manager left. Since then the management for this property has declined. If you are in the pharmaceutical industry or any industry that requires any type of deliveries good luck.... That's why I moved there and everything changed with this new manager. I had a really important delivery refused by the manager Rodrigo and not only did I loose part of my shipment but I had to go track down my packages to the UPS warehouse. When I asked him why he had not called me... read more

Karen B. 

on Yelp

3 years ago

I live around the corner from this location, and while I have never used their services, I am giving them one star because some sort of alarm has been going off at their facility for more than 24 hours that no one has turned off. We can hear it in my apartment building around the corner as well as more than a block in the other direction. No one was in their office at 8:30 on Saturday morning for me to talk to, but they only open at 9:00, so I can't blame them for that. I couldn't find a phone number for this specific locati... read more

R B. 

on Yelp

4 years ago

I've used this location before and had great customer service. Unfortunately, I can't say that I had the same experience when I tried to rent from them today. Stopped by to rent storage and no one was in the office around 11:30AM. I called twice and no one answered phone and went to voicemail. Ran some errands and stopped by again and no one was in the office. Stopped by the 3rd time and no one was in the office around 1:40PM. There was a sign in the door that stated they would be back around 2:20PM. Called the office at 3:1... read more

RR F. 

on Yelp

6 years ago

Extra Space Storage SCAM I am so upset with this company. About 6 months ago, I moved my storage there when I saw a sale. Today without notice I found out that they increased my rent by 122%. So if you are thinking about moving your storage beware they will get you in there then raise the price with no notice. In my case, the new rent was over double the price I agreed to less than 6 months ago. I called in today and spoke to the manger Bree who offered to see what she could do. I just wonder what management was thinking ... read more

Joe C. 

on Yelp

7 years ago

WARING BEWARE After six months they raise storage refee 50%. Greg Bumgardner the store manager was dishonest and baited me down the wrong path. 

Roger D. 

on Yelp

8 years ago

They raised my rate 15% after being in the locker for 5 months. Any promotional rate you get you can expect a large raise a few months later. This is not the first time they did that to me. Exclusive of that, it's a nice facility.