This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
6512 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
great work, awesome staff, clean units no complaints
Business response:
Thank you for your feedback, Ashley! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If you need anything, do not hesitate to reach out at 888-storage.
Great facility, service, and staff. Especially Chanel! The move in process and move out process are extremely easy. They were able to address any questions and issues I had immediately. Highly recommend you consider this location for your storage needs!
Business response:
Hi Soham, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (512) 219-9130 or stop by the office if you need anything!
Love this place!!! I was so happy to find a place closer to home and so budget friendly. Chanel is amazing, friendly and incredibly helpful. Thank you Chanel for all your help, I really appreciate you.
Business response:
Thank you for the excellent rating, Jackie! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.
This storage place was very convenient and easy for me to access the only thing is I do wish the hours of operation could be a little different so I could come late at night if I ever got off work late but Chanel thanks again ! u made my day by understanding my situation and working with me .
Business response:
Thanks, Jay! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.
Matt is awesome! He helped me get transferred into a smaller unit when I was downgrading without much fuss and kept the conversation professional and to the point. I will absolutely recommend anyone looking for storage needs to come to the McNeil location!
Business response:
Thank you for the great rating, Shawn. We're glad Matt was professional, efficient, and able to help you with your unit transfer! Our team is here to serve you, so give us a call at (512) 219-9130 if you need any future assistance.
I am very pleased with my experience at Extra Space Storage on McNeil. The customer service and communication were great from day one. Why I recommend: Excellent customer service. Reasonable rates, very reasonable and economical, and the value of the unit. My unit and possessions are safe. The space is clean, and the unit I got was exactly what I needed. Matt took extra care to ensure my needs for storage were met, and I highly recommend him. The website is great as well, user friendly. All around great experience, mo... read more
Business response:
Thank you for your feedback, Michael! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Providing renters with clean and secure facilities is our top priority. We're glad Matt was able to meet your storage needs. We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.
Matt is AMAZINGLY helpful & considerate! I had been using the storage since 2019, but got sick and couldn't physically move out, until Sunday. It's a bittersweet feeling, as I regret I will no longer seeing these guys, but happy to go! -J
Clean storage space! Very professional never had any problems at all. Even when I had to keep pushing back my move out date they worked with me. Big thanks to Matt staying on top of it and helping me out. Highly recommend!
Business response:
Hi Brandon, thank you for your review! We're so happy to hear that your experience with Matt and the cleanliness of the facility has been positive! We are here to help with any other storage needs at 888-storage.
Probably one of the best customer service experiences I've had in my life. Matt is a true professional. Corporate should take note and put this young man in some fast track program! I've been at this storage for 8 years and spent roughly 16k on a single unit. There were all types of issues regarding my account. I've been out of the country for the last few years so made it difficult to rectify. I walked in ready to terminate my lease and walked out with a new one and feeling good about the terms and overall experience. We... read more
Business response:
Thank you so much for your kind words, Daniel. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Matt! We're always here to help at 888-storage if you have any questions or need assistance with your rental.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 521 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.