Extra Space Storage

Mary D. 

on Yelp

10 years ago

The manager, Mary made signing up quick and easy. She was able to answer all my questions and concerns. Mary even showed me my unit on a drizzly, cold day. I feel like my items are in good hands. 

Shannon C. 

on Yelp

13 years ago

After striking out with multiple self storage places in my area, I came to Nina at Extra Space Storage. She is so kind, friendly, and has the greatest customer service skills I've seen in a while. She worked with my family this past week and helped to make a really difficult, stressful situation so much easier and manageable. She gave us great advice, answered all of my questions, and played such a vital role in the move. I would definitely recommend Extra Space Storage, and definitely tell them to go see Nina. 

Will F. 

on Yelp

14 years ago

Used several storage places in my life, best it gets for customer service, cleanliness of units and price point. Is a little North of Austin, but for what you get worth the extra 2-3 miles from other storage units. Nina Wheless, store manager is fantastic, direct, clear and precise. Kept finding me better units the closer it got to my moving day and in the end saved me a smaller unit right by the access door that I literally backed the truck up to and unloaded. Great place, efficient and would use again. 

W L. 

on Yelp

15 years ago

I looked on Yelp for storage places around Austin because I needed to store my belongings away until I could move into my new apartment. I've never used a storage center before so I was picky. The Extra Space Storage on McNeil is great and I will use them again if I ever have to. Staff is VERY nice and helpful. Price was reasonable, they have different specials so prices vary. The Site is safe, clean, and quiet. Use Extra Space Storage! 5 stars. 

Ed L. 

on Yelp

17 years ago

Several months ago, while I was still in California, and had picked Austin for my destination. I needed to ship all my belonging out prior to my leaving there. So I called around, in the blind I might add, asking if any storage companies could or would accept my UPS shipments, and store them away, without me being there? Finally, I happened on this company and it's resident manager named Sandy. I can't express what a pleasant experience it was dealing with what turned out to be more than a complicated ordeal. If anyone needs... read more

J. C. 

on Yelp

4 years ago

We had to find a new storage unit. Our storage space has been vomited on, our property has been messed with, and our property was broken into this week. We filled a police report. This storage has a problem with the homeless coming on to the property and Extra Space Storage is in no hurry in addressing the break-in issues they have. The manager wasn't helpful and seemed to circle around the issues and concerns. They dont have exceptional security as the manager Kevin B claims. Break-ins dont happen when their is exceptional ... read more

Kevin H. 

on Yelp

5 years ago

I used this company recently for extra storage space during a move(no pun intended). It was clean and orderly, staff was professional and courteous. No major issues until I tried to leave the company and empty my storage shed. I was told by one employee that if I gave them enough time, due to their computer system I would receive a refund for unused storage time. I called and notified them of my move date nearly 2 weeks in advance. On the day I moved everything out I was told by the manager that I would receive no refund ... read more

Will F. 

on Yelp

8 years ago

Recently someone broke into the storage unit we are renting and stole about $1700 worth of sound equipment. I find it suspicious that the thieves just happened to choose our storage unit to rob and it didn't help matters that all they had to do to defeat the security was just point the video camera away from the hall (which has me wondering why there isn't motion detection as well as video surveillance). Something to think about when considering storing valuables at this location. 

Donna L. 

on Yelp

10 years ago

Actually, I thought the process of renting a space was very pleasant. However, one day after I moved my belongings into a temperature controlled unit, the unit (as well as four other units) was burglarized. Although the entire storage unit area is protected with a fence that is closed at 11 PM, anyone could easily climb the fence and gain access into the inside units since the exterior door to these indoor units are not locked. Fortunately, nothing was taken from my unit because I only had household goods stored but I would ... read more