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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
12506 N Lamar Blvd, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Their rates go up literally every few months. Then when I moved to a larger unit, I was tricked into ending up paying more than I would have. Then when I finally moved out of the unit for good, they charged me the next months rent still and after a month, i STILL don't have my money back. It was a lot of money!
Do not keep your belongings there. They are at great risk. I would give them 0 stars, but it is not possible. I was happy with them and stored my home furniture for 3 years. We moved from CT, and just recently we bought a new house. It was just furniture and household items... no food or anything like that. We went to pick up our furniture, just to find out that most of it had to be thrown to the dumpster. They have a huge plague of rats. Almost everything was severely damaged by rats, and the amount of rat feces was unbelie... read more
I have been a customer at Extra Space for nearly two years. My payments are charged to my credit card every month. I had decided to release the space this weekend Sept.24/25. My rent was charged to the credit card today (Sept 23rd) for the whole month of October, so I called the site manager (General Mgr) and explained my situation. I asked if they could prorate the rental charges for a day or two so that we could get out items out, but he sounded very arrogant and said they do not prorate if notice was not given 10 days bef... read more
The facilities are clean and most of the folks are nice. However, the company as a whole is not completely forthcoming with charges and management changes with the weather. In addition, management has never returned a phone call. If you have an issue you will spend time calling and calling again. Shady, shady, shady! Do your homework and go with another company. Do not be fooled by introductory rates, they will change in a few months and you will be blamed for taking the word of management instead of reading their agreement ... read more
contact facility before storing there as I am on a fixed income and was comparing places beforehand. They are running a special for (free month) and I asked what money I would need before I came up there. Was told an amount and then when I got there was informed of mandatory insurance that was an additional cost. This was not advertised and was not spoken to me about over the phone. Only after they had me captive and in a bind did they inform me of this. Horrible customer service and way to do business. They aren't che... read more
Business response:
Brandon, we do require insurance for customers who do not already have homeowners insurance to cover their belongings. Apologies for any inconvenience.
The absolute worst location ever. There is no respect for customers at this location overall my experience with extra space storage is not very good. This is a company that I would never again ever use in the future. They treat the customers like garbage and I am paid up and not late. The office people tell lies and the manager is doing some shady things. Save your money, keep your respect, and go pick a different storage facility that will treat you like a customer should be treated. Apparently their district manager wants... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 907 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.