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Extra Space Storage
- Self Storage
- Oakland, CA
About this business
Location details
6401 San Leandro St, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I had a great experience. The customer service was spot on, and I received a larger size unit at no extra charge when the unit I wanted was unavailable after I'd ordered it. The paperwork process was prompt, and there was always assistance when we needed it while we were moving out belongings.
Patrice was very helpful, knowledgeable and has great customer service.
Do not store anything of value at this location. My unit was broken into 10/02/2025. Thieves were able to break into the unit and steal the only things I cared about. The facility is completely insecure. I will never use this storage company ever again and tell everyone I can about how bad it is. What a terrible experience!
I rent from this unit and I have just realized that I am missing my Louis Vuitton bag, my Gucci bag wallet that I secured in the there. At first, I thought I was Trippin, but I'm not it's gone not to be found..
The quality of service that I have received since the start of the year has been deplorable to say the least. staff failed to contact me until 12 hours later after my unit was broken into. They did not initial a call to the repair department so that my unit remained opened for the remainder of the day and evening. I myself witness the theives come back and i had to chase them off. My unit was almost emptied by time it was secured. All left was broken glasses and sliced boxes. I changed units and found my new one was... read more
Business response:
We sincerely value your input and deeply apologize for the inconvenience you've experienced. We understand how distressing this situation must be for you, and we want to address your concerns properly. Please contact us directly at (510) 382-1600 so we can discuss your experience in detail, gather more information about the incident, and work towards finding a resolution. Our team is committed to improving our service and ensuring the security of our customers' belongings. We look forward to speaking with you and addressing ... read more
This place needs to be shut down!! BREAK INS, BREAK INS, BREAK INS I along with every outdoor unit was broken into for an entire week straight starting JULY 17-JULY 23 2024! You heard that right! For an entire week straight the back gate of this facility was open and exposed to the train tracks and thieves came day and day again. The on site PM knew of the gate being open and exposed and did NOTHING FOR DAYS. When I asked why the gate had been broken and un-repaired for so long the admin on site was snarky and short and sa... read more
Business response:
Alexandra, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Do not store anything of value at this location. My unit was broken into 1/12/2024. Thieves were able to break into the unit through the ceiling and steal the only things I cared about. The facility is completely insecure. I will never use this storage company ever again and tell everyone I can about how bad it is. What a terrible experience!
Business response:
Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 382-1600?
The location is in a very bad neighborhood, the security is nonexistent and if you don't have insurance or take photos of your items, they will not be responsible or care about your things. My son-in-law had his storage broken into ( 1227) and I had my storage broken into ( 1216) I didn't realize I was missing some of my things until I moved out and a lot of my items were missing. Again this place security is weak, and it's not safe.
Business response:
Vivian, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (510) 382-1600 so that we can learn more about your experience.
I've been a customer for essentially a weekend & immediately returned to a totally empty storage unit just now they completely robbed me and to think back about how RUDE they wanted to be with me after I Just signed the lease and got the keys and lock and had my things to sort through and unpack, arrange. Mind you its not even the cleanest unit. So irritated and now get to waste my time pursuing legal action and recourse and calculate the value and deal with a whole ton of stuff I hadn't bargained for with no clothed to cha... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,066 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.