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Extra Space Storage
- Self Storage
- Oakland, CA
About this business
Location details
6401 San Leandro St, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I rented two units at this location back in May 2022. My wallet was stolen and I had to get all new cards and whatnot, HOWEVER, I didn't realize that my ExtraSpace account was not updated automatically like 99% of my other autopay accounts. I would receive a monthly text message that read "Hello this is Extra Space Storage. This is a courtesy notice regarding your account. If you have any questions or concerns please text this message back or you can contact us at 510-306-8407. Thank you very much. Have a good day." This... read more
Business response:
Hi Rachel, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (510) 382-1600.
I'm on my third month of having a storage space and I got a letter today letting me know that they're doubling my rate
Business response:
Hi Arturo, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Scam. I moved in thinking I was getting a great deal. The location was sketchy at best, but I was saving enough to sort of justify putting my stuff there. Three months in to moving in, they raised my rent from $90 to $168... an 86.67% increase! So i decided to move out to a closer spot that at least guaranteed me a year of no rate increases. Per Extra Space policy, they will prorate your rent if you notify them of your move out prior to the billing cycle which i did via app and i received a confirmation email. However, the... read more
Business response:
Hi Paolo, Thank you for leaving your review. We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what options we may have for you in regards to a refund?
Well these people they reel you in with a good price for like two months afterwards they'll send you a notice talking about they are raising the price on you depending on the unit sides.. for a 5x10 like 60$ for the next size up it's like 200$ more. I was moving out the same day as these people. They talk about they are raising the price up to market value for rent your size unit in the area,when I found a cheaper storage unit right around the corner don't let this happen to you because it's a pain enough to move in to be m... read more
Business response:
Hi Joshua, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
Customer service was great until DAN took over. He has NO customer service and he doesn't care about the LONG time customer's. JAY, YOU WILL TRULY BE MISSED.
The worst bait and switch business model I have ever seen. They try to sell 10x20s that are actually two 10x10 and they call them multi-door. Yeah right....i got a resevation for a 10x20 I didn't call and ask for two 10x10s. They tried to sell me a 10x15 for more money. The carts dont work. They have no lighting. They suck.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,066 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.