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Extra Space Storage
- Self Storage
- Gardena, CA
About this business
Location details
17575 S Western Ave, Gardena, CA, 90248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Thank you Miles for the easiest experience in renting a storage unit at a great price and with purchasing moving supplies. I wish everyone who works in customer service/sales could be like you... professional, efficient, thorough, nice, and thoughtful about the needs of the customer.
I've had a lot of storage facilities over the years. I must say this service is the BEST. I rarely give 5 stars but I can tell you from personal experience. This one here on Western/Artesia is: 1. Super Clean 2. Great customer service 3. download coupon from internet off their website to get like $10 off or whatever specials they have at the time. 4. The managers are young, very nice looking, clean, helpful, and outgoing. Positive Energy. Very positive Energy. Unlike some of the other storage facilities in LA where they c... read more
Our storage unit was robbed. Pretty sure it was an inside job because the locks weren't broken or even tampered with and other people had the same thing happen.
Business response:
Hi Jovey, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 324-6882?
Steven and Emily did a fantastic job to bail me out for loosing my keys on the lock , they quickly heard me out and I was having a shitty day and they definitely made my day better , extra space storage is definitely very lucky to have Steve and Emily in their team
In response to your response you can look into it internally and say whatever you need to say to save face for the unprofessional behavior and treatment I received at this place but what will be done after that? How would you fix the situation? What would you do to better communicate to your customers? So dont respond with BS
Business response:
Hi Nothing But, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
SPIDER & ANT INFESTATION + MOLD I moved abroad. Storage space was rented in Dec. 2012. By Dec. 2013, the rates had increased significantly, so during a trip back to the States, I transferred my belongings into a smaller unit at this same location. After being in storage for a year, my belongings were fine. I returned 2 years after that (Jan. 2016) to collect my belongings and found that my unit (and I'm sure many others) had been completely infested with spiders and ants and there was mold on/in my boxes. Everything was co... read more
Wow. Really not happy with the price increment!!! Might look for another storage unit instead.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 868 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.