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Extra Space Storage
- Self Storage
- Newton, MA
About this business
Location details
128 Bridge St, Newton, MA, 02458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had to call the police over the manager. He wanted me to take a luggage that didn't belong to me. He harassed and bullied me. Do not go to this place. You get treated horribly. The manager needs HR training ASAP.
I visited Extra Space Storage in Newton, MA on May 29th and talked to one of the office members about my online storage unit reservation. He showed me the unit that I reserved online it was too big as a size so I asked him if there was one size smaller than 9x10. He showed me 5x15 size unit and checked it was priced as 135/per month online rate so he said he could make a reservation for that unit and hold the it untill June 12th for me to visit the location on that day and sign for it. I recently received notifications for t... read more
Awful customer service. Broken elevator for weeks and no offer for compensation. Terrible customer service and no transparency with increase of rates. Terrible experience.
Awful. Elevator is broken. We get there and we are told to move our car because the "unmarked" spots which happen to be closest to the entrance are for employees only. We get inside and the elevator is out of order. We ask when it is going to be fixed and he tells us maybe a week with a "get over it" attitude. What kind of moving place let's an elevator go broken for that long!? To top it all off I see the biggest dead roach I've ever seen which I would have missed if I didn't have to take the stairs up and down.
Rates go WAY up after you get your stuff in. Maybe this is the industry rather than this location, but my rate has increased 30% in 2 years. Seems like they know it is a hassle to take it out again, and they take advantage. I just got a notice that the rate for my unit is going up to $219, but it is still listed on the website at $197.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,227 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.