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Extra Space Storage

4.9

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Location details

13126 Ranch Rd 620 N, Austin, TX, 78717, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9792 reviews
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P H.'s profile image
P H. 
rating
4 years ago

I rented for 1 month. The employee assisting me with the setup gave me a fair price and explained that the first month was half off and the second month the price would double. I think I paid $40 for a 5x10. I only needed the storage for 1 month. One week before the end of the rent period I notified them I had emptied the unit and was sent a confirmation email. The process was easy and simplistic. I believe at their regular price it the units are a bit expensive, but for the one month usage I was satisfied with the amount... read more

Business response:

Thank you for leaving us a rating, P. We're sorry to hear that you're unsatisfied with your monthly rate. We appreciate you taking the time to share your experience and we value your feedback. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions! 

Kristin M.'s profile image
Kristin M. 
rating
7 years ago

So easy to work with everyone here and incredibly clean storage! I need storage for my business and they are only place I'll use now! 

Nicole R.'s profile image
Nicole R. 
rating
2 years ago

I am very disappointed with this storage supplier. When I signed up it was around $75/month now it's $140/month. That's just the beginning of it, they had a leak/flood situation ruining thousands of dollars worth of my possessions along with BLACK MOLD everywhere. Not to mention, they had their garbage locked up so we had to pay another $130 just to unload everything at the dump. I called and spoke with their manager, he was not helpful and took no responsibility for what they did to my belongings. Do not rent here. Save you... read more

Business response:

We're sorry to hear about your experience, Nicole. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (512) 258-9995 so that we can assist with your concern. 

Becky K.'s profile image
Becky K. 
rating
2 years ago

Chose this facility due to price. After a few months, I received a notice that the rates were doubling. Note, the rate we signed up for was the rate, not a promotional rate! We decided to move everything out days after my automatic payment was made. When we asked about a prorated refund we were told they don't offer that so now I'm losing approximately $84 due to their greed. Pretty horrible experience all around! 

Business response:

Your feedback is very important to our team, Becky. We're sorry to hear you're unhappy with your experience. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage. 

shane h.'s profile image
shane h. 
rating
3 years ago

When I first ran in here I like the price for the size of the unit. Unfortunately, the price went up in the third or fourth month by about $100. Location is nice. Temperature inside the unit is always very warm. Lighting inside the units is pretty poor. Hard to see without a flashlight. Carts for moving storage item into storage units are very small. The grading into the building is it such a drastic slope that you have to have someone hold the cart while you load it so it doesn't roll off into the parking lot 

Jodie K.'s profile image
Jodie K. 
rating
5 years ago

I have been overall happy with my experience here - getting my storage space went smoothly and quickly - but now, in thr middle of a pandemic and ecnomic crises, I got a notice that they are raising our storage rate by more than $30 a month. Real dick move. At least now this will cause me to clean my stuff out of there as fast as possible, rather than leaving it there to cost me further money...so thanks for that. 

Business response:

Hi Jodie, thank you for sharing your feedback with us. We appologize for the delayed response due to systems issues. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-STORAGE? 

Mike L.'s profile image
Mike L. 
rating
5 years ago

I have been renting a unit at this location since August of 2019, and within only 3 months of having my items there, the unit had been broken into somehow without removing my lock and audio equipment was stolen from my unit. I reported it to the lady on staff and the only thing she could tell me was to file a claim and hope it gets paid out. The problem is someone was able to enter an indoor unit, in a building that requires a code to enter and another to get into an elevator to get to my unit. They of course were not able t... read more

Business response:

Hi Michael, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 792 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.