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Extra Space Storage
- Self Storage
- Houston, TX
About this business
Location details
7879 Katy Fwy, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Ashley was my saving grace today!! Had so many heavy things to try to fit in my car and she offered to help me without question!! Thanks again Ashley!!
Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the process clearly when I won an auction storage unit. Very nice and knowledgeable team.
Staff made the process easy. They had knowledge of all products and storage units. Also the facility was tidy.
Business response:
Thank you immensely for sharing your positive experience with us. We're glad to hear that our staff made the process easy for you and that the facility was tidy.
Helpful people, clean properly. I didn't have to drive to far to reach it. I would recommend Extra storage to others. Linda T
Business response:
We're utterly delighted to hear that you found our staff helpful and the facility clean. Thank you for recommending Extra Space Storage to others!
I rented a 5x5 unit at the end of January when I moved from a 3-bedroom house to a small condo. Intro price was $24/month. I knew this was month to month, but I've barely been there two months and I got a postcard yesterday that they are raising my rent double the amount to $48/mo. Not sure if this was their ploy to get me in - give me a low rate for a bit and then raise it soon after - or if I just happened to lease a unit right before they had price increases. I'm giving three stars because I like that this place is right ... read more
Business response:
Hi Missy, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at (713) 683-7979 so we can make it right.
Vera and Megan were very diligent to explain the services and quick to provide with the lease document. Also, Vera directed me to my storage space explaining how to open and close the lock. Thank you!
Got the job done. Clean facilities and kind employees. Office hours are hard to catch given they close at 6 - getting off of work and dealing with traffic made it a little difficult to get there in time when we needed to speak with the office. Also, there is no dumpster on site and the off site location they give is far making it difficult to throw items away if needed. Otherwise, good experience.
Business response:
Thank you for the review, Daniel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage.
Lexi is the manager I work with at this facility. She's great and the facility is secure and clean. Also easy in and out. I use storage like a closet space, so I install racks and I'm always in and out quick. Love the new keys -- small enough for pockets, so you can't forget where you left the lock when you opened up. (Don't judge me! ;-) They have front units and interior units -- each floor on its own elevator code -- in case you happen to be splitting up stuff with somebody who... nevermind. Big elevator. Big carts. Life... read more
Business response:
Hi Slug! Thanks for the review. We are happy to hear how helpful Lexi has been. It's wonderful to know you found our property clean, secure, and accessible. Feel free to swing by your local office for any further assistance!
Lexy and Megan were very helpful, courteous and professional. They made my storage easy. The facility is very secure. I'm very comfortable having my belongings stored here
Business response:
Thank you for your review, Vincent. We are thrilled to know how professional, helpful, and courteous Lexy and Megan have been. We understand the importance of keeping your belongings safe! We thank you for trusting us with your valued belongings! As always, give us a call at 888-storage if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,109 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.