This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
8038 Arjons Dr, San Diego, CA, 92126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
"Buyer be VERY aware". When we first got it (yes, first month free) we agreed to pay $260 a month. 2 years later, we realized they were charging us $440 a month. When we called they claimed that notices were sent by email. Noting was mailed and the "notice" was buried at the bottom of one email (not conspicuous at all as you would expect). When we called to talk with them about it, we clearly felt that the person on the phone couldn't care less and that he is used to these kind of calls. We were so mad, we gave ou... read more
Business response:
Hi G L, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I have 2 storages for many years. Manager was very professional and helpful for many years. Since 1 year ago we have a new manager, Bruce. Dark place (no bright lights), doors unlocked with no codpad, fence broken/cut over and over again by homeless who cut locks and steel stuffs. Place Unsafe at night, security/surveillance unexistant. Advertising exceptional Security/Surveillance/Cameras. Cameras not working properly with motions. Easy place to broke into. Management refusing to talk to me and hanging the phone and accus... read more
Business response:
Hi Mireille, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE
Horrible customer service, I rather take my business somewhere else. Extra space better reconsider its employment and training process since these guys have no clude what customer service means.
Beware -- this is a bait and switch deal, based on rapid rate increases from what they hook you on. They were great signing in, and the facility is nice and clean. But I just received yet another notice that my rate is going up again. What I began paying in October 2011 has increased 30% in under two years. This is an unacceptable rate increase. Who else in this economy -- other than health care insurers -- has rate increases this large? So buyer beware -- they'll get you in for under $60, and then jack it up. Other ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 801 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.