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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
2631 S Capital of Texas Hwy, Austin, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Whatever works for you; right? If customer service actually services us (especially in today's social climate), it can leave us with a good feeling. Extra-Space Storage is usually pretty good at training its associates to treat customers - well - like customers. Feelings aside, storage needs vary, and the following focus areas are especially important to a corporate, serial, multi-use, long-term, and/or pragmatic renter. So, if you're seeking a more insightful review, read on... Key Focus Areas: Climate Control, Facility A... read more
Business response:
Sleuth Clinic, thank you for leaving us a review. Your feedback will help us improve! Please don't hesitate to reach out to us if we can do anything else for your storage needs. Thanks for choosing Extra Space Storage!
This facility is extremely clean and well maintained! Matt, the on-site Manager is awesome!! He is extremely courteous and professional. I recommend this facility.
Business response:
B, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We really appreciate the recommendation as well as the 5-star review!
I just vacated a 10x20 unit in which I had stored my belongings for over a year, and it was a stellar experience. Julie and Matt are super friendly, accommodating, understanding, and helpful. This place is very secure (and I always saw cheery Julie making the rounds anytime I visited during the day). And it's immaculate, too. I never even saw a crumb or speck of dust anywhere! You could perform surgery in this place! Thank you! A+!
Nice basic facility, but if you don't bring proof of homeowners insurance they make you buy theirs. Cheesy upsell tactic rubbed me the wrong way. They also charge a $24 admin fee for the privilege of taking my money.
Great customer service and state of the art facility. Finally a company that gets that treating your customers like family and keeping a clean facility is going to have them coming back.
Loved my experience with this place! The storage area was SO CLEAN. I almost dragged my mattress towards the end because I was so tired- the floors were literally that clean. The front desk staff was also super helpful and great with any questions I had. And they do specials like get first month free, etc. Recommend this place to everyone!
Absolutely the best storage facility we have ever used. Professional, courteous and personable.
Fast, personal, exceptional service! Nick was especially helpful in finding exactly what we needed quickly. The space is great and easy to get in to...clean, dry and temp controlled. I feel that my stored items will be safe for the short time we need it.
My parents moved to Austin recently and needed temporary storage for the contents of a large house. Not only was this location the cleanest I'd ever seen, it was also well run with professional and friendly office staff. The ceilings are high - great for stacking up furniture and conserving space. And did I mention clean? This matters--you don't want to store your stuff in a place with temperature issues or bugs and rodents. This place is white and bright and secure. We rented on the second floor to save money. Movin... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 563 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.