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Extra Space Storage

4.9
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About this business

Store your belongings at Extra Space Storage on 9601 Monroe Rd in Charlotte, NC today! Our large selection of storage units, climate controlled units, exceptional security, all-hours access, loading dock and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility! 

Location details

9601 Monroe Rd, Charlotte, NC, 28270, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.91,160 reviews
5
1,066
4
46
3
9
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1
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39 reviews have no rating
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Anna Gaddy's profile image
Anna Gaddy 
recommend  Recommended
a year ago

I spoke to Kim at the Monroe Rd location in Charlotte. She helped me find an option that was cost efficient and convenient for me. She was very polite and helpful. She was also very thorough in explaining everything, especially all the fees that were involved. Kim is a joy to work with! I would recommend anyone in the Charlotte area to give Kim a call for your storage needs!! 

Business response:

Hi Anna, Thank you for taking the time to leave your feedback! We pride ourselves on having polite, helpful, and informative staff, so we are thrilled to hear that you had such a positive experience renting with Kim at our Charlotte location! It's great to know she was able to help you find a convenient and cost-effective option for you. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!  

Keith Barker's profile image
Keith Barker 
recommend  Recommended
a year ago

My experience with extra spare storage was great. From customer service to moving in was a great experience. Facility manager kim was very friendly, knowledgeable and sweet. She was very helpful from beginning to end. Will definitely recommend to others. 

Business response:

Hi Keith, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Kim! We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.  

Tammy Fogleman's profile image
Tammy Fogleman 
recommend  Recommended
a year ago

The Customer Service and condition of the property is great! 

Linda A. Cox's profile image
Linda A. Cox 
recommend  Recommended
a year ago

I would like to just thank Chris for his over-the-top customer service. My account was not correct and he took a lot of time, effort, energy to make sure that it was fixed in a speedy manner. His passion and commitment to customer service will keep me a customer forever. Thanking him again 

Business response:

Thank you for the kind feedback, Linda A.. We're glad Chris went above and beyond to meet your storage needs! We appreciate your kind words. Our team is here to serve you, so give us a call at (704) 847-7701 if you need any future assistance.  

Shane Fondon's profile image
Shane Fondon 
recommend  Recommended
a year ago

Great storage units nice and clean, fresh paint and well maintained. however, cost is WAY too high! The storage industry is way too high on costs! Not sure if it's demand or the industry is trying to normalize cost to customers. Doors need to be fixed to keep open so you can manage the unloading better. This company as well others need to have some more focus on customer retention instead of so much on customer acquisition. These are the people like me that are creating a false demand in the marketing analyzesis because... read more

Business response:

Thanks, Shane, for your suggestion! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.  

Lynn Nicholson's profile image
Lynn Nicholson 
recommend  Recommended
2 years ago

The storage unit was very clean and access thru the gate was very easy. The unit was climate controlled so I did not have any damage from heat exposure. The building seemed to be well secured when/if I had to go to my unit after dark! The only recommendation I would make is that there be more lighting in the units because upon moving out we could not see how things were stacked or what was stacked so it made it a little difficult for the movers to see how to move things around. The staff was always very professional and ve... read more

Business response:

Hi Lynn, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the lights. In the meantime, give us a call at (704) 847-7701 if you need anything. 

Chuck Robinson's profile image
Chuck Robinson 
recommend  Recommended
2 years ago

The staff at this facility is helpful, friendly, and professional, and the facility is super clean, well maintained, and convenient. 

Business response:

Hi Chuck, thank you for recommending us. We're glad our team is helpful, friendly, and professional. We prioritize providing clean, well-maintained, and convenient facilities and are so glad to hear your experience reflects that. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  

Ashley Lewis's profile image
Ashley Lewis 
recommend  Recommended
2 years ago

The facility is nice and clean and the staff is very helpful!!!! 

Business response:

Hi Ashley, We are grateful for your recommendation. It's wonderful to hear you found our property clean and our team helpful! As always, give us a call at 888-storage if you need anything.  

Wende Cellucci's profile image
Wende Cellucci 
recommend  Recommended
2 years ago

employees in office are very nice and helpful. easy to pay monthly bill. easy access to storage unit. there was always a flat bed dolly to use to transport your belongings. it is temperature controlled and clean on inside. it is my 2nd time using their facility. i give it 5 stars. 

Business response:

Thanks for the kind words, Wende! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (704) 847-7701 if you need anything.  

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,160 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.