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Extra Space Storage
- Self Storage
- Owensboro, KY
About this business
Location details
2440 Obryan Blvd, Owensboro, KY, 42301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
RecommendedOh my goodness. I was amazed how easy the whole process was. Sheryl was one of the nicest people I have ever spoken to and my husband asked if we had know each before because of the friendliness. It was very reasonable and she helped me with all me needs. I would strongly recommend EXTRA SPACE STORAGE in Owensboro, KY to any and everyone who needs extra space for a month or longer...it is the place to go.
Business response:
Thank you for the excellent rating, Paula Thompson! We're happy we were able to provide a smooth rental experience. We're glad Sheryl was nice and friendly. Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
RecommendedVery clean facility and storage unit when we went to rent last weekend. Easy to communicate with personnel and were very helpful in answering our questions.
RecommendedParadise and her crew are wonderful ! Excellent customer service and an overall great experience!! A++ rating
Hey everyone if you are reading this you will notice a trend. A few months of a decent rate and then increase on a regular basis. All while still advertising much lower rates.
Business response:
Hi Mike, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
I HAVE HAD THE UNIT FOR A LITTLE OVER 2 YEARS, AND THE RATE HAS ALMOST DOUBLED. I AM CURRENTLY LOOKING FOR A NEW STORAGE FACILITY TO PUT MY MOTHERS THINGS. IT STARTED AT A LITTLE UNDER $100, NOW ITS OVER $170, PLEASE EXPLAIN HOW THAT IS JUSTIFIED. IF ANYONE ASKS ABOUT A STORAGE I TELL THEM ABOUT MY EXPERIENCE"
Business response:
Hey Mark! We appreciate your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
I was just informed, and only because I called to change my insurance, that there was a rate increase of $56 per month for my units. That is totally unprofessional, unethical, and not sure it’s legal since I have a binding contract for the rate I received when renting the units. For sure I’ll be looking into this and also finding another storage unit. Not OK to do to people Extra Space Storage!! Especially during a pandemic!! By the way, your huge sign claiming first month free is also false advertisement... not a way to d... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,455 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.