Extra Space Storage

Sami D. 

on Yelp

11 years ago

I called to find out about moving supplies the person on the phone was super friendly and helpful. If you are wanting trustworthy customer service then this is the place to call and use them for your moving packing needs! 

Mitra G. 

on Yelp

11 years ago

I'm in the process of moving and needed to find storage to put my things in for the meantime. Went to Public Storage before I found Extra Space Storage and it had a really strong odor throughout their facility. They definitely didn't keep up with it. Jacqueline is such a sweetheart. She was very nice & welcoming since I first walked into the door, very polite & made me feel comfortable right away. I love how clean Extra Space Storage is. I'm very happy with my decision to rent here. Thank you so much! Will be referring yo... read more

Herbert Y. 

on Yelp

3 days ago

DONOT risk anything you want to keep safe or hold on to. (staff) very disappointing to customer service. Was notified almost 2 months later after my trailer was stolen from their facility and keep in mind they were still accepting knowing the trailer was no longer there refused to make any kind of police report or to check video cameras to identify the thief, which in itself leans towards an inside job I would not trust anyone at this facility waiting for the police now. Send an update later. 

Al H. 

on Yelp

a week ago

Customer service is terrible, my unit was broken into a couple weeks ago or so and nobody really seems to care, they stole at least $3500 worth of equipment from my unit and they just act like this happens every day. Shopping around for a new storage, luckily I have insurance but theirs so many items that I had that are not replaceable. 

Al H. 

on Yelp

a year ago

The air wasn't even turned on and it was in the high 80's when I went to get some things from my unit, I was upstairs on the 3rd floor for at least 45min , so it was pretty hot. I stopped by the office on my way out and asked why the air wasn't on the lady in the office was quite unfriendly, no apologies or empathy whatsoever. She just said it wasn't that time of the year yet , although I pointed out that the temperature would be reaching the 90's , but that didn't seem to phase her at all until I mentioned that they're alwa... read more

Matthew M. 

on Yelp

3 years ago

Constantly increases monthly rent with no reason. Dirty, smelly, disgusting environment. False advertising of air cooled units that are not cooled at all. 

Marie L. 

on Yelp

4 years ago

They raise rates multiple times a year and do not communicate through emails so if you move by chance you won't be made aware a raise is happening until your bill comes out. And I'm not talking a few dollars, Im talking $50-100 more. They could at least give a courtesy call. My bill was barely $100 when I first got it and is now pushing $300 less than 2 years later. Would not recommend unless you are in a bind and don't intend to keep the unit for an extended period of time, but even then I still WOULD NOT RECOMMEND. 

Steven D. 

on Yelp

4 years ago

Terrible facility!! Your belongings will be damaged or stolen from this property. The only reason I came here was for the value but I guess you get what you pay for. Corporate is a joke and will do nothing to resolve the situation. Please do yourself a HUGE favor and DO NOT RENT FROM THIS LOCATION! I would give a -20/0 if I could. Absolutely frustrating!!! 

Todd S. 

on Yelp

6 years ago

There you go I hope you at extra storage space the one on w charleston are happy now I moved out now you will have really nothing to do find someone else to worry how long thay are there even if it store hours 6am to 10 pm just want to thank you guy its work out better then I thought bye bey