Extra Space Storage

Name: Extra Space Storage
Address: 5801 W Charleston Blvd, Las Vegas, NV, 89146, US
Telephone: (702) 870-5212
Rating: 4.8

4.8

Self Storage
Las Vegas, NV

About this business

Consumer Services Self Storage

Location details

5801 W Charleston Blvd, Las Vegas, NV, 89146, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,086 reviews

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Mitra G.

10 years ago

I'm in the process of moving and needed to find storage to put my things in for the meantime. Went to Public Storage before I found Extra Space Storage and it had a really strong odor throughout their facility. They definitely didn't keep up with it. Jacqueline is such a sweetheart. She was very nice & welcoming since I first walked into the door, very polite & made me feel comfortable right away. I love how clean Extra Space Storage is. I'm very happy with my decision to rent here. Thank you so much! Will be referring yo... read more

Al H.

7 months ago

The air wasn't even turned on and it was in the high 80's when I went to get some things from my unit, I was upstairs on the 3rd floor for at least 45min , so it was pretty hot. I stopped by the office on my way out and asked why the air wasn't on the lady in the office was quite unfriendly, no apologies or empathy whatsoever. She just said it wasn't that time of the year yet , although I pointed out that the temperature would be reaching the 90's , but that didn't seem to phase her at all until I mentioned that they're alwa... read more

Matthew M.

3 years ago

Constantly increases monthly rent with no reason. Dirty, smelly, disgusting environment. False advertising of air cooled units that are not cooled at all.

Business response:

Thanks for your feedback, Matthew. We are disheartened to know we failed you and that you were not met with a clean and cooled facility. Periodically we adjust rates to reflect other storage facilities in the area. Will you please give us a call at 888-storage to discuss what other options we may have for you?

Marie L.

3 years ago

They raise rates multiple times a year and do not communicate through emails so if you move by chance you won't be made aware a raise is happening until your bill comes out. And I'm not talking a few dollars, Im talking $50-100 more. They could at least give a courtesy call. My bill was barely $100 when I first got it and is now pushing $300 less than 2 years later. Would not recommend unless you are in a bind and don't intend to keep the unit for an extended period of time, but even then I still WOULD NOT RECOMMEND.

Steven D.

3 years ago

Terrible facility!! Your belongings will be damaged or stolen from this property. The only reason I came here was for the value but I guess you get what you pay for. Corporate is a joke and will do nothing to resolve the situation. Please do yourself a HUGE favor and DO NOT RENT FROM THIS LOCATION! I would give a -20/0 if I could. Absolutely frustrating!!!

Business response:

We're sorry to hear about your experience, Steven. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (702) 870-5212 so that we can assist with your concern.

Todd S.

5 years ago

There you go I hope you at extra storage space the one on w charleston are happy now I moved out now you will have really nothing to do find someone else to worry how long thay are there even if it store hours 6am to 10 pm just want to thank you guy its work out better then I thought bye bey

Business response:

Hi Todd, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.

Toni S.

5 years ago

This place is very unsafe! I stored my RV there for 3 years and have had it broken into 4 times! Shame on me for not moving it sooner. Police reports had been filed. The last time I had requested the district manager to contact me 2 different times and I have still not received a call. One of the gates has been out of order for months! There managers have a high turnover rate which speaks volumes to me. They do not care about your properties safety. Oh but don't worry! The whole place is getting a fresh coat of paint! Save y... read more

Business response:

Hi Toni, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?

Kevin J.

6 years ago

Awful location. Had my unit ransacked and personal items stolen. Better off throwing your personal belongings away rather than keeping them here. STAY AWAY Edit: State of the art security is I'm assuming the few cameras you have on the outside of the establishment. Yeah still haven't gotten my belongings back and no ones been caught. As I said before avoid this awful establishment.

Business response:

Hi Kevin, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.

Jade R.

6 years ago

I actually just signed up a few days ago, and I inquired about the AC because I realized it wasn't working while I was getting a tour. I was told the company had not turned them on yet for the year. The initial reason I went with this storage facility was because of the AC units. Today it's about 20 degrees hotter during the evening then it was during the day when I signed up. It's about 110 currently in the facility. There are two couples that have there kids here waiting, and another couple who has a baby. We are all sweat... read more

Business response:

Hi Jade, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (702) 870-5212.