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Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
5801 W Charleston Blvd, Las Vegas, NV, 89146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is very unsafe! I stored my RV there for 3 years and have had it broken into 4 times! Shame on me for not moving it sooner. Police reports had been filed. The last time I had requested the district manager to contact me 2 different times and I have still not received a call. One of the gates has been out of order for months! There managers have a high turnover rate which speaks volumes to me. They do not care about your properties safety. Oh but don't worry! The whole place is getting a fresh coat of paint! Save y... read more
Business response:
Hi Toni, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Awful location. Had my unit ransacked and personal items stolen. Better off throwing your personal belongings away rather than keeping them here. STAY AWAY Edit: State of the art security is I'm assuming the few cameras you have on the outside of the establishment. Yeah still haven't gotten my belongings back and no ones been caught. As I said before avoid this awful establishment.
Business response:
Hi Kevin, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I actually just signed up a few days ago, and I inquired about the AC because I realized it wasn't working while I was getting a tour. I was told the company had not turned them on yet for the year. The initial reason I went with this storage facility was because of the AC units. Today it's about 20 degrees hotter during the evening then it was during the day when I signed up. It's about 110 currently in the facility. There are two couples that have there kids here waiting, and another couple who has a baby. We are all sweat... read more
Business response:
Hi Jade, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (702) 870-5212.
Very poor customer service. No one returns calls and and those that do are there to simply "pass the buck."
If I could give this a negative star I would! We wanted a covered RV space with Extra Storage but there were no spaces our 5th wheel would fit, so we took an uncovered, slanted, by a wall sticking out "space" (& they charged us the same amount as the covered spots) with the promise of a covered spot as soon as one opened. We rented in August 2014 & I called once a week to see if any spaces opened (plus we were FIRST on a list for anything that opened we could fit into) January 2015 we were at our trailer on a Tuesday & wer... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,178 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.