Extra Space Storage

Barry B. 

on Yelp

7 years ago

ZERO STARS!! First , let me preface by saying that I have rented units many times from Extra Space Storage at various locations in Southern California. Always a good experience and always felt welcomed. UNTIL yesterday. Last week I reserved a unit at this location. Yesterday I drove 100 miles, rented a Uhaul, loaded up the truck with three helpers and went to this location to sign my contract and unload. So we arrive at this location at about 105 PM. On the doo... read more

Dakota P. 

on Yelp

7 years ago

The girl Jessica who works at the front desk and answers the phones, is incredibly rude and wasn't any help to me when I needed assistance to a situation. They clearly just do not care at this storage. 

Mel B. 

on Yelp

9 years ago

I had a few items in a storage unit for about 5 weeks. I moved them to another storage unit...but left the unit available as I had more items to put it in next week. I did not put a lock back on the door. The RUDE office assistant, JESSICA - had the nerve to tell me that I WAS LUCKY SHE DIDN'T TAKE ME OUT OF THE SYSTEM!!! For real? I had paid 197.00 for the full month and she was trying to double dip....what a rip off place. I found 4 units, climate controlled at another facility for only 100 dollars more than this sma... read more

Brian M. 

on Yelp

10 years ago

While the facility and service are good I have had 2 rate increases in less than a year. I now pay 31% more than what I signed up for. When I called the office, the only explanation given was "we increase you to keep you in line with current rates" with no guarantee of future increases. Had I known this, I would have chosen a different location. 

John J. 

on Yelp

12 years ago

DO NOT WASTE YOUR TIME WITH THIS BUSINESS! The manager was extremely rude. She was more preoccupied with her importance rather than customer service. Get your rabbis shot before you go in there because you will be dealing with a mad dog. Humility was not her strong suit. I ended up taking my business to Cathedrial Village Self Storage. They were much more professional and had better prices. 

Jorjia N. 

on Yelp

12 years ago

Potential storage unit renters BEWARE After going through a major move, I finally decided on extra space self storage. I hired people to move things and was finally getting organized when guess what!! They upped my rent to $10.00 more dollars a month, which is over a 10% increase. So I hired people again to move my stuff out. It was the same movers and even they said "it seems like we just did this!" Anyway it was a bad experience and cost me to move out again and go through the hassle of finding another place. Wh... read more