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Extra Space Storage
- Self Storage
- San Antonio, TX
About this business
Location details
1974 S Alamo St, San Antonio, TX, 78204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Been at this location for at least 3 years. They continue to increase the rate. Staff doesn't have a clue why payments go thru sometimes and not other times. I've had my unit get 2 roaches because of people living in the units and bringing in dirty infested items. I've also been accused of bringing in roaches even though I'm at my unit monthly and clean out my totes and bags. Some lady that lives there told me not to use her elevator bc apparently people live there and staff says nothing. I'm over this place and their pricin... read more
Business response:
Hi Jessi, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (210) 622-2613.
This place is a straight rip off!!! In the beginning you pay a low move-in but each month the payment of the storage shelter increases drastically. How do I go to monthly fee of more than $200 per month for a small storage space? When I called I was informed the fee changes month to month base off market rates...Straight BS for an answer. And then when I decide to cancel prior to the end of the month, the clerk tells me that we can lower your move out cost to $190 with me moving out with 10 days left. This place has to be th... read more
Business response:
We're sorry to hear this, Donald. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
If you want to pay double after a few months, then this is your place. The only notice they gave me was a little brochure that I never received because I check my mail everyday. If you use this storage, be ready to pay double within few months. They must monitor to see how often you use it, which I do but never expected this amount well over 200 dollars after a few months.
Business response:
We're sorry to hear this, Anna. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 2,079 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.