Extra Space Storage

Maura J. 

on Yelp

6 months ago

Facilities are fine, but my rate doubled after just four months. I was living out of town and there was nothing I could do but pay the increased rate I never agreed to. When I called, they said the rate would continue to increase at least yearly. Absolutely insane way to run a business, and quite frankly it amounts to robbery in my opinion. Be sure to read the fine print if you rent from these crooks. 

Mel B. 

on Yelp

7 months ago

Extra Space Storage we are in a government shut down most of us are not getting paid! So with that being said you will proceed with evictions on storage rentals because people can't pay their storage rent because the government hadn't paid them? Wow I expected more from business especially in a military town!! I guess not!! Time to look else where.. greed will get you shut down and make you loose your Buissness's!! Ask red lobster, target etc.. sad sad sad!! I'm sorry to the people who rent from these greedy people's busine... read more

Sarah R. 

on Yelp

9 months ago

Do not rent from Extra storage. They price gouge you. I have only been renting from them since May and they had a price I could afford and it's close by. Now they have hiked up the payment by $80 more a month. This is unacceptable as this is a huge rise in price. I could understand if it was $10-$20 in increase over time. But right off the bat they gouged me. The unit isn't really climate controlled and when I lived in the ceiling was caving in. I went into my storage unit a month ago and it was smoldering hot and I was swea... read more

FG G. 

on Yelp

9 months ago

I NEVER write reviews...NEVER but PLEASE trust this review. The storage unit door was replaced. The company they hired DESTROYED some of my stuff; they literally threw it back in there like trash! DONT RENT FROM EXTRA SPACE. It took the manager 3 1/2 weeks to return my calls. I called repeatedly for a week straight. Then she says there is NOTHING they can do other than offer me $25 off my next month's rent. She said we can't touch your stuff then I say but you can hire a third party to touch and destroy my stuff and that's o... read more

Edwin S. 

on Yelp

11 months ago

you just increase my price out of nowhere from 100 to 156.00 56% increase and from 100 to 147.00 47% increase. that increase of 113% on 2 units. that what i call a scam . do used them use someone else. this location is on rittaman and harry wurzbach of san antonio tx. 

Gilberto 

on Yelp

11 months ago

They will increase prices out of no where. Horrible customer services and reluctant to do any unit repairs; overall will not recommend. Communication is based on Utah which makes the process horrible. 

The B. 

on Yelp

11 months ago

This company is scandalous! DO NOT! ......I repeat DO NOT Store anything with Extra Space Storage. Do yourself a favor and find a company that will be more professional and honest in the way they do business. This was a nice place long before they put that Green sign up. No points scored for their tidiness. I've had this unit for over 2 years and now pay 50% more for the unit than when it was the previous company. Extra Extortion has had 2 price hikes within the last 6 months. I understand increases but this is High Way Robb... read more

Howard W. 

on Yelp

a year ago

THEY WILL STEAL FROM YOU!!! Store took my money but did not provide a service. Contact Better Business Bureau 

Jack M. 

on Yelp

a year ago

They just doubled my rate. They will do this to you. Be aware. ......................