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Extra Space Storage
- Self Storage
- La Verne, CA
About this business
Location details
1960 S San Dimas Canyon Rd, La Verne, CA, 91750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
WARNING: Extra space storage lets ANYONE rent storages. Criminals too in fact. My storage was broken into last week. The thieves came at 7:45 am and HAD A GATE CODE. Apparently just anyone can rent a storage, with false info and then cancel it the same day or before it's charged. It's disgusting that this is an actual business that I've been paying $230 a month to keep my stuff safe only they don't care about the safety of your belongings. Only about that monthly payment and ripping you off. I've been paying a high monthly ... read more
Business response:
Thank you for leaving us a rating, Stephanie. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Just be sure you get the insurance. Apparently this place doesn't want to guarantee their protection of your valuables with its own money. If your belongings are damaged or disappear, whether or not this company is at fault or not, you have to cover the cost of all your own items that were damaged, lost or stolen from their premises.
Business response:
Stephanie, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
I rented a unit from this location and on the 3rd month they raised my unit price by $100. I was paying $199 and now I'm paying $299. They said the price went because that's the going price now. I switched to this place because it was cheaper and they said the price could go up a little now and then but I was not expecting it the 3rd month and a $100. And I was only given a month notice. I guess they start their prices low on purpose and then hike it up after your settled. Shame on this business!
Business response:
Thank you for leaving us a rating, Yvonne. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Terrible place to rent. Corporate and money hungry. Very impersonal. However Liam and Jeremy were very courteous and respectful. Thank you.
Business response:
Thank you for leaving us a review, Patti. We are sorry to hear that you're unhappy with your experience. We will review this feedback so we can improve. It's great to know Liam and Jeremy were great to work with. Please feel free to give us a call at 888-storage to provide more details.
On November 8th 2020 I went to Extraspace storage located at 1960 S San Dimas Canyon Rd. La Verne, CA. to load up tools for a job. When I opened my 10' X 30' storage locker, I immediately noticed that several of my tools were missing. I called the La Verne police department to report it and they sent an officer out to make a police report. The officer examined my lock and the walls inside the unit and could not figure out how someone could gain access to my locker without doing any damage. Since it was a Sunday and the offic... read more
Business response:
Hi Mike, we really appreciate you taking the time to leave a review and share your feedback with us. Providing a positive experience to each of our customers is very important to us and we hope to resolve these concerns with you. Please email us at customerservice@extraspace.com with your account information so we can look into the problems that you have experienced.
DO NOT COME HERE!! I was only here at this location for 4 months before my storage unit was broken into. Unfortunately for me, I am transitioning from one place to another. This was a temporary stopping ground until moving into a new home. I had very valuable personal items at this location. I only have 1 more week to go before my move is final and now my valuable, personal belongings and electronics are gone. I get it that some things like this happen but the reason for this review is the "security" they claim. There is no ... read more
Business response:
Hi Ronnie, we really appreciate you taking the time to leave a review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet those standards. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I do not recommend this business for the following reasons: 1) I was given the wrong information by an employee of this company on how to take possession of parking/storage unit 2) Manager Dawn M seemed to be courteous and helpful at first, but then turned into the opposite 3) I think this a nice location. However, I will not do business here or recommend this business based on their lack of excellent customer service, miscommunication and unwillingness to rectify their misstatements by putting customer satisfaction first ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,023 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.