This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Highland Park, IL
About this business
Location details
1610 Old Deerfield Rd, Highland Park, IL, 60035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This is the cleanest storage facility I have ever seen! They worked with me to find the perfect space for my storage needs. I was able to unload very quickly!
This facility has exceptional management, is clean and safe. They are so accommodating and cater to the client to make sure your needs are met and exceeded in a professional and timely manner. I have used this facility for several years and highly recommend the manager Kathleen and her staff at Extra Space Storage! Kathleen makes storage easy and comfortable! Highly recommended!
The Highwood Historical Society had to move its entire office, including historical items, artifacts etc. The 10 x 15 space was filled to the brim with our materials. Allie and Jordon from the office were very helpful in registering us. Our only problem was the elevator. Since we had so many heavy and bulky items, it took many many trips on the elevator. It was time consuming to have to key in each time the movers had to go up the elevator. We appreciate it that this is a close location, easy to access, climate cont... read more
This storage facility had vermin in our storage unit. We discovered this when we went to retrieve our belongings. When we contacted the management, they were aware of this problem. They never notified us of the problem even though they had knowledge of it. We were forced to throw out everything in the unit as it was totally ruined by the infestation.
Business response:
We are deeply sorry to hear about your experience and the damage to your belongings, Randi. This is certainly not the level of service or care we strive to provide at Extra Space Storage. We take concerns like this very seriously and want to look into what happened. Please reach out to us at 888-STORAGE so our team can assist you directly.
I've been an Extra Space Storage customer for over 10 years at two different locations. Unfortunately, their new package policy has made it impossible for me to continue using them. In the past, the office would accept deliveries and place them inside your storage unit. They no longer allow the office to accept ANY packages. FedEx and other delivery drivers also will not enter your individual unit to leave a package--I tried. I even spoke with corporate, and there is no workaround. So if you use your storage unit for any t... read more
Business response:
Thank you, Marina, for being a customer with us for over a decade and for sharing your feedback. We are sorry to hear about your frustration with our current delivery policies and how this change has impacted your business needs. Your loyalty over the years is greatly appreciated. If you would like to discuss your experience or account further, please contact us at 888-STORAGE.
***Rodent Infestation*** DO NOT USE THIS STORAGE FACILITY if you don't want your personal items to be chewed up, pooped and peed on and used as a rodent playground. And my unit was on the second floor, so you know they are all over. This place is infested and when I moved out and found the infestation, I called the office and spoke to two people (one was a manager) who were both completely unapologetic and indifferent. Moral of the story is that they know there are rodents and don't care. It is clear they have done nothin... read more
Business response:
We're sorry to hear about your experience with rodent infestation at our storage facility, Kayla. Please contact us at (847) 831-0375 to discuss this matter further.
This storage facility has become a bait and switch place. They talk in circles about how things just changed a week ago regarding pre-paying to manage your rates. Expect significant rate increase (ex. $112 to $181) in one year. They do not stand by their word. I did everything they told me to do to try and keep my rate consistent (ex. pre-paying for a year). I was told that the "IT" department just changed the policy. Typically companies will send out a notice if policies are changing. Even if it is inconvenient go somewhere... read more
Business response:
Hi Alysa - Thank you for taking time to give us your feedback on your experience. Can you call us at 888-storage so we can discuss this more in detail please.
The WORST!!! Do NOT use this business. Lots of competition around, so save yourself the lies and go elsewhere. They completely misrepresented a unit, causing us to scramble at the last minute to find a new place, promised a refund, yet failed to process the credit due. Have been hearing lies and ridiculous excuses for over a week "our accounting department has a glitch and can't process refunds now...". Really??! They certainly were able to process a charge instantly. AVOID This Business. They lie and they take your mone... read more
WORST EXPERIENCE EVER! AVOID AT ALL COSTS! I recently called to reserve a storage unit. I was very specific in my request for a unit that had a "large, garage door entrance door". However, upon arriving at the unit - with a van filled with oversize items - I was directed to a unit with a small entrance door! WIth no other available units, I was forced to scramble to find an alternate site. WORSE yet, I have had to place a dozen calls to the manager, Kathleen, and her staff in order to receive a refund - due to their mis... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 970 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.