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Extra Space Storage
- Self Storage
- Kent, WA
About this business
Location details
11024 SE 208th St, Kent, WA, 98031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is a brand new facility, and I haven't even moved in yet, but the girls at the front desk were very friendly and very professional. Impressed already!!
DO NOT RENT FROM HERE - They doubled my rent after 5 months. Site manager is awesome! Very reasonable person, very personable and very willing to listen to a customer rant. That being said, this CORPORATE COMPANY is VERY SHADY, after 56 years of life I have NEVER had a company be so deceptive and do me so wrong. My rent doubled after 5 months of renting and the real kicker is... I can go to their website right now, and get the same unit I'm renting for about the same price as when I moved in! So they double my rate, but a ne... read more
I was a customer at Extra space Kent for over 3 years and in April my lock was missing off my storage. The unit was ransacked and over $7,000 of my items went missing. I contacted the Manager immediately and was told to contact the insurance company. After their investigation they have decided not to pay out for the burglary, "they need evidence of a break in" the insurance that I purchased was $5,000 I would still be at a loss either way. I purchased insurance in case of something like this happening. My unit was burglarize... read more
Business response:
Hi Serina, thank you for leaving us a review. We're sorry to hear you had a negative experience with us. We will be sure to review your response internally. We are always looking to improve our business practices and appreciate the feedback.
Clean and tidy... Thats it. You ever receive a special offer for this place you will get ripped off. They will not follow through with no rate change plans. They send "post cards" to tell you that the rebt will be raised and its not specific. You cant come through without it being business hours. I'm leaving asap!
Giving a one because I can't go lower. You want to get robbed this is the place for you. Clean facility and many cameras to identify who is robbing you and trashing your unit but owners/workers won't tell the police their identities so nothing will come of it. We had our unit trashed and workers identified the main person as a former tenant who still had access to the gate and building via his codes but they couldn't tell the police. The lock was also conveniently removed not drilled or broken and no damage to the door.
Terrible!!!! BEWARE!!!!!! They will only give you a week notice before selling/auctioning your personal items even after you've paid a year worth of monthly dues. I've been hearing of many thefts here. Climbing over the top and rummaging through your stuff. They will be hearing from my lawyers.
I have had a host of problems with this facility with little concern for my complaints. I rented their largest unit, 10x30. I've only been there for only a few months and now they have jacked up my price by $40 month! After filling up a 30' unit, it would be a monumental task to move it again! Talk about bait and switch!!! When it was raining, water was gushing (like a waterfall) over the side of the roof right by my slide up door of the unit. Water was splashing into my unit when the door was open getting my belongs wet ... read more
The facility is still new so it's very clean, well lit, and safe. A little overboard on the safe actually. When you go to your storage unit, you will feel like you are getting ready to enter the pentagon. The security is a bit excessive and you must enter your 8 digit code every time you go throu a door way. I feel like this raises the cost of each storage unit for the advanced security. With that being said, the strict security conflicts with operation of their elevator. You only have 10 seconds to get all your shit on the... read more
BEWARE of Extra Space Storage in Kent Washington! On Thursday May 14, 2015 I called and made arrangements for my husband and I to rent a storage unit from Extra Space Storage in Kent Washington starting on Friday May 15, 2015. I was told on the phone that the first 30 days would be free. I confirmed that the 30th day was included in this agreement. When my husband, went into Extra Space Storage on Friday May 15, 2015 to officially rent the storage unit, he was told that if for some reason we did go over the first 30 day... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 669 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.