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Extra Space Storage
- Self Storage
- Kent, WA
About this business
Location details
11024 SE 208th St, Kent, WA, 98031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
BEWARE of Extra Space Storage in Kent Washington! On Thursday May 14, 2015 I called and made arrangements for my husband and I to rent a storage unit from Extra Space Storage in Kent Washington starting on Friday May 15, 2015. I was told on the phone that the first 30 days would be free. I confirmed that the 30th day was included in this agreement. When my husband, went into Extra Space Storage on Friday May 15, 2015 to officially rent the storage unit, he was told that if for some reason we did go over the first 30 day... read more
Made our reservation online when it asks how much value you are storing, I filled this out with the correct amount. I also spoke to a CSR on 2 different occasions, however once I got to the facility I was surprised and frustrated to find out we were going to be hit with additional costs for insurance. I think they should have been more clear and upfront online and on the phone with these charges.
Business response:
Jen, our insurance is optional if you have homeowners insurance to cover your belongings. We apologize for the miscommunication. We appreciate the feedback and will forward it to our team.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 714 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.