Extra Space Storage

5.0

Self Storage
Herndon, VA

About this business

Consumer Services Self Storage

Location details

250 Spring St, Herndon, VA, 20170, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

5.01,309 reviews

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Deborah C.

14 years ago

This storage facility is super awesome. From customer service to location all of it has greatly exceeded my expectation. There have been customers who have been using this facility for 7+ years which shows the management knows how to treat their customers. Danny and his wife are very helpful, from setting up a new account, keeping the facility clean, friendly, answering silly questions. The location is accessible from 7100, 606 and is near the center of Herndon. Gated, secure I trust my belongings are safe at this location... read more

Abraham W.

3 years ago

Increased our rates by 70% a few months after we moved in. The rate you sign up with is a mirage. It was the same grift at the two ExtraSpace Storages I've stored with in this area.

Business response:

Hi Abraham, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Meg S.

9 years ago

We rented a small storage unit with AC for a little over a year. Within the timeframe, they raised the price twice, without notifying us. The first time they did, we went in to complain about it and they gave us a credit. The second time they did, (you would think they would have learned their lesson the first time), they did not notify us again. That's when we said enough is enough and moved everything out of the storage. Basically, they don't really care about improving customer service. They know how much of a pain... read more

E. S.

10 years ago

I can confirm the positive reviews of the recent customers. The rhetorical elements of customer service demonstrated by the staff of this facility are certainly top notch. The real measure of Extra Space Storage in Herndon, though, is the ongoing customer care. This is significantly less than the service that one experiences when they sign their agreement. Specifically, issues pertaining to Extra Space Storage's routine practice of increasing rent with only 30 days notice is disappointing. If you think the price is a li... read more

Business response:

Thanks for your comment, E.S. We work hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. You are correct your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, sec... read more

Lily B.

11 years ago

Without a doubt the staff is 5 stars, customer service is 5 stars, cleanliness is 5 stars. But what is really annoying are price increases that occur about every 6 months. I read about the company habit on a different location review. But I moved my stuff there 18 months ago to save 50 bucks a month for same size unit I was renting from Public Storage. With price increases in 18 months, it is now just 25 dollars less. At rate increases like this, soon will need to move out from here. Am only renting a 5 x 10 unit so it seem... read more