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Extra Space Storage

4.9
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About this business

Store your belongings at Extra Space Storage on 12015 Flatlands Ave in Brooklyn, NY today! Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, on site manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take ... read more

Location details

12015 Flatlands Ave, Brooklyn, NY, 11207, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 4:00 p.m.
4.91,071 reviews
5
1,003
4
41
3
7
2
0
1
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20 reviews have no rating
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Janíce C.'s profile image
Janíce C. 
on Birdeye

a year ago

Efficient and clean storage. 

Business response:

Hi Janíce, thank you for your review! We're so happy to hear that your experience with the cleanliness of the storage has been positive! Stop by our office if you need assistance or have any questions.  

Tajma O.'s profile image
Tajma O. 
on Birdeye

a year ago

Aisha (Flatland Ave location) was so great and helpful with setting up my unit. She showed me my different options in units and run down of the the extra fees like insurance. It was a pleasure working with her. 

Business response:

Hello, Tajma. Thank you for the 5-star review! We're so happy Aisha could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.  

Fafane C.'s profile image
Fafane C. 
on Birdeye

a year ago

I just want to say Aisha have a great customer skills. She was very details with the information and energy was everything. 

Business response:

Thanks for the positive review, Fafane! We are glad you had a great experience with Aisha. Please stop by the office or reach out to us at 888-storage if you have any questions!  

Lancelot B.'s profile image
Lancelot B. 
on Birdeye

a year ago

Have been a customer for many years and the service and staff has always been excellent. I have no complaints other than the price of the unit. Keep up the great work guys.  

Business response:

Hi, Lancelot ! Thanks for being a loyal customer, it means a lot to our team. Please call (718) 251-7867 if you have any questions about your rental.  

Isaac R.'s profile image
Isaac R. 
on Birdeye

a year ago

This is my first time using storage and the experience was very good. From a clean location. To very good customer service. Demitri Reyes the assistant store manager assisted me with getting my store space. He was very nice and knowledgeable. Also was greeted by Stacy Blackman with a smile and answered the questions I had. Over all it was a great experience and I would recommend this location and company to anyone who is looking for a storage space.  

Business response:

Thanks for the kind words, Isaac! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Demitri and Stacy reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (718) 251-7867 if you need anything.  

Megan C.'s profile image
Megan C. 
on Birdeye

a year ago

Dimitri and Stacy were enthusiastic and helpful with our reservation. Very professional individuals! 

Business response:

Hi Megan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Dimitri and Stacy! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.  

Anisa M.'s profile image
Anisa M. 
on Birdeye

a year ago

Had no problems the worker (demitiri) at the front was very helpful  

Business response:

Thank you for the kind words, Anisa. We're glad Demitri was able to help! Our team is here to serve you, so give us a call at (718) 251-7867 if you need any future assistance.  

Joseph S.'s profile image
Joseph S. 
on Birdeye

a year ago

Amazing service very helpful give that guy Jean a promotion! 

Business response:

Thank you for the kind review, Joseph. We're glad Jean was able to help! Our team is here to serve you, so give us a call at (718) 251-7867 if you need any future assistance.  

Safari J.'s profile image
Safari J. 
on Birdeye

a year ago

Very helpful and patient 

Business response:

Thank you for the kind review, Safari. We're glad our team was patient and able to help! Our team is here to serve you, so give us a call at (718) 251-7867 if you need any future assistance.  

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,071 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.