Extra Space Storage

4.9

Self Storage
Phoenix, AZ

About this business

Consumer Services Self Storage

Location details

16045 N Cave Creek Rd, Phoenix, AZ, 85032, United States

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Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	Closed

4.9844 reviews

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Debbie Perey

a year ago

Having used Extra Space Storage 2 additional times, I purposely asked how frequently their rates increased when I was shopping for a storage unit. I'd called the main number for Extra Space and was told that yes, the rates do increase every quarter but they would never be more than 10%. "Are you sure?" I asked and was told "yes". I moved into my storage unit the first week of September and recieved a rate increase notice of EIGHTY ONE PERCENT in October!! I called the office and was told it would have to go through upper... read more

Business response:

Hi Debbie, thank you for taking the time to share your experience with us. We know our customers appreciate well-maintained facilities so we do our best to provide that. It's disappointing to know we failed to provide that for you! Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. We would love to speak with you directly so that we can make things right. Can you give us a call... read more

Michelle Browder

3 years ago

Easy access to storage unit. Elevators a must for moving heavy items. Space is ideal for the amount of items I need to store.

Business response:

Thanks for sharing your positive experience, Michelle. We're committed to being your go-to stop for all your local storage needs! As always, give us a call at 888-storage if you need anything.