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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
2965 Warner Ave, Irvine, CA, 92606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
We had some items leftover from our recent move and this location of Extra Space was the most convenient. We have had the best experience dealing with JOE at this location. He was knowledgeable, helpful and went above and beyond to secure our storage space. We could have not done the move smoothly without his assistance. The location is clean and organized. So far we have been pleased.
Business response:
Hi Chan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joe! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.
Manager Joe very pleasant and helpful. Helped with selection of units and advice! Keeping his number!
Business response:
Thank you for the great rating, Bruce. We are glad Joe was pleasant, helpful, and knowledgeable! As always, give us a call at 888-storage if you need anything.
Cecilia was great and answer all my my questions and doubts! Thank you!
Business response:
Thanks for the awesome review, Gigi! We work hard to meet the expectations of our customers, and we're happy to hear Cecilia hit the mark for you! Don't hesitate to stop by the office or contact us at (949) 786-3098 if you need anything.
What an amazing facility, very clean and the staff was very friendly. Joe was excellent explaining how everything operates here,he gave a tour and showed us where our unit will be. Thank you again Joe.
Business response:
Hi Darlene, thank you for your review! We're so happy to hear that your experience with Joe and the cleanliness of the facility have been positive! Let us know if we can do anything else to help at 888-storage.
Was able to call and get a storage rented in under 10 minutes! They emailed me the forms and I paid over the phone. I love how quick and easy it was! They also offer deals not shown online, so you should call or go in to see if they have first month free or something similar. Justin was very friendly and helpful. Facility is safe with cameras everywhere and a gate with code needed to enter.
Business response:
Thanks for the kind words, Sabrina! We are so happy to hear that Justin was very friendly and helpful. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.
Just started storing here and have been very pleased with the service and cleanliness of the facility. The staff have also been very informative and helpful. Would definitely recommend them.
Business response:
Thank you for your feedback, Paul! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Reach out to us at 888-storage whenever you need us!
The staff is super knowledgeable and very helpful. Prices are comparative. The facility is fairly new so it is very clean. I'm happy!
Business response:
Elizabeth, Thanks so much for the great rating! It's great to know you found our team super knowledgeable, very helpful and our property clean and fairly priced! We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.
Soo I have been with this storage facility off and on for around 20 years. I recently moved and signed what I thought was a 6 months lease online for $197 a month. Just four months later my rent is $297!!!! They raised it $100. When you call they are going to explain that it was "in your lease" that they can raise your rent at any time. This company is predatory and takes advantage of people once they have all of your belongings. I asked when the next increase would be and how much and they did not know but again it's "in yo... read more
Business response:
Hello Nicole. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative, and we would... read more
way overpriced, including BIG mo. cost increases constantly for no reason, too often gate or elevator doesnot work, were beyond nasty, misleaders, liars, uncaring, brian kim, regional VP breached agremnt,, they often not in office anyway, snarky non.cus.svc., and even worse trying to get a human nor anything in non.contract writing, in corp. HQ s.l.city.utah, (800), which explains alot,....they illegally.immorally.sold.and.or.trashed. tons of my lifelong.Family.treasures,collectibles,medicines, and way more, needlessly.and.... read more
Business response:
We sincerely apologize for the negative experience you've had with our facility. We take customer feedback very seriously and would like the opportunity to address your concerns directly. Please contact us at (949) 786-3098 to discuss your experience in more detail. Our team is committed to resolving any issues and improving our service. We hope to hear from you soon so we can work towards a satisfactory resolution.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,126 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.