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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
2965 Warner Ave, Irvine, CA, 92606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
***Note to anyone considering this: they do use weird lock that they charge you for in order to get the locker, and you can't bring your own due to the design. I would keep that in mind when looking for a new locker*** While for the most part I didn't have too many issues when I first started, most of my problems occurred when trying to end my rental. I did need to go in to find my locker since my gate code wasn't working, but that wasn't such a big deal. When it came time for me to cancel, since it was only for a short t... read more
Business response:
Thank you for sharing your feedback with our team, Robert. We're sorry you had a negative experience. Hi Robert, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. If you would like to speak with us about this in more detail, we are here to help and can be reached at our nation... read more
Awful. Flat out awful. Non-functioning gate half the time. Inconvenient. Just bad. Offered no reimbursement for inconvenience. Medical professionals do not use this unit. I advise. Terrible Value.
Business response:
Your feedback is very important to our team, James. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
Well...it only took 3 months for them to raise my rent by 33% despite being told that would not happen to me. Now I am paying close to what I was at public storage. It must be nice to lure people in with low rates and then gouge them without notice three months later. There was no notification via email of the increase, I only noticed because I looked at my account. I really expected more from this company! Looks like I will be looking to move again soon...
Business response:
Your feedback is very important to our team, Mr. F. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
Lease was terminated for staying after 10:00pm. The manager that came to tell me was understanding but really for a first time offense you terminate a lease? Ridiculous stay away
Business response:
Hi Joseph, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us. If there is anything we can do for you in the meantime, we are here to help and can be reached at (949) 786-3098.
facility was clean and well maintained. only reason for the 2 stars is rent was raised by ~40% after 4 months of starting contract. that is a bit extreme. Will not rent from this company again.
Business response:
Jason, Thanks for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Worst parking ever! How can you build an storage building with very limited loading and parking space
Business response:
Hi Maria, We're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please give us a call at 888-storage if anything comes up!
District Mgr addressed grievances and tried to resolve. He promised to reinstate full access immediately. Unfortunately, the person responsible for reinstating either: - didn't get the memo/follow up - ignored directive / insubordination - decided to illegally withhold/seize property.
Business response:
Hi S, We're sorry to hear about your experience. Will you please give us a call at 888-786-7243 to discuss your concerns further?
Got a storage less than a few months and they are upping my storage fees by $70. Fuck these guys. They promised it wouldn't. I was paying $139 total a month now it's $213 starting sept.
Business response:
Hi Larz, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,143 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.