Extra Space Storage

Nicole L. 

on Yelp

8 months ago

Staff are super helpful when you can get a hold of them. Attentive and considerate. But understaffing can often have their one person on duty running around helping others while you might need to wait outside the office until they return. Even if you get a promotional rate, remember that it's not the whole story. There's also insurance that needs to be included in the monthly rent (min $14/month). 

Alex O. 

on Yelp

a year ago

This place is not only affordable but clean and the staff is kind and friendly. I would definitely recommend if you are looking for a storage uni. 

Laurie C. 

on Yelp

a year ago

HI! Its me again... The last poster. THIS IS IMPORTANT!! THEY FIXED THEIR ONLY PROBLEM!! I wish I would have taken a picture but I live in LA. The security / break-in issue is OVER. They replaced the grate above the garage type roll up door IN ONE MONTH!!!! WHO DOES THAT???? ITS FIXED! This "on top of it" shows their commitment to being the best and truly THEY ARE! It is sooooo clean and well cared for. Jordan is the best. So kind and quietly efficient. He is a gift protecting your possessions. I am a single woman and... read more

Mary H. 

on Yelp

a year ago

Jordan was honest and helpful. I had a few issues and he offered various options for me to choose. I'm satisfied with the solution. 

Araceli H. 

on Yelp

a year ago

I used used this storage facility for almost a year. The front desk staff was always responsive and helpful, in particular Jordan. The facility is clean and well maintained. It was secure and had good access. I paid a year in advance to lock in the cost. Overall experience was very good. 

Heather D. 

on Yelp

a year ago

The customer service at the Dubois location is excellent. Verna in particular really went above and beyond helping me figure out an issue. She was friendly, patient, and dedicated to helping me figure things out. I previously have interacted with Jorden, who was also very friendly and helpful. I've really been impressed with the people working in the office. I appreciated that the facility is temperature controlled. My stuff was stored there for a year and half and nothing was damaged. I hired movers to help me and they fo... read more

Vanessa I. 

on Yelp

2 years ago

These guys were great. Verna helped soothe an anxious move in for me a year ago. Place is super clean and accessible. Well organized. Jordan was always there to answer if i had any questions. 

Deme S. 

on Yelp

2 years ago

After having discussions with online staff at the corporate office and then meeting with staff at the Santa Cruz facility we were so excited about the prospect of utilizing Extra Space Storage on Dubois St. for our storage needs. Jordan Lewis in particular was extremely professional, knowledgeable, and patient in answering our numerous questions. We were pleasantly surprised by the cleanliness and high level of security provided by the facility. The parking is secure and ease of accessing the storage units is excellent. M... read more

Anjum M. 

on Yelp

3 years ago

Clean facility with knowledgeable and courteous staff. Christopher went above and beyond with assisting me in getting a suitable unit. I'm so glad I could rent a unit here.