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Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
135 Dubois St, Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Honestly, long over due review. My husband and I had a really great experience here! Britt was incredibly kind and helpful throughout the entire storage process. She made everything easy to understand, answered our questions, and made sure we felt taken care of from start to finish. She was able to get us a storage with the space and price we needed and wanted. I really appreciated her patience, professionalism, and kindness. We also met Maeve, who also works there with Britt and she is wonderful! Thank you both for making ... read more
Business response:
Thank you for your wonderful review, Mary! We're so glad to hear that you and your husband had a great experience at our Extra Space Storage facility. It's fantastic to know that Britt was incredibly kind, helpful, patient, and professional throughout your storage process, ensuring you found the right space and price. We're also happy to hear that Maeve was wonderful. We will be sure to share your kind words with Britt, Maeve, and the entire team. We truly appreciate your recommendation!
The service from Maeve and Britt was amazing. Super friendly and fun. Gave us a tour and showed us the unit. Even offered wait list for smaller unit and looked a surrounding prices at other locations. They recognized us when we came to move our stuff in and were again super friendly. The storage location is clean and smells clean too.
Business response:
Your positive experience with Maeve and Britt means a lot. Glad the space felt clean and the team made your move-in smooth!
I wanted to downsize but I did not have chance to go through my storage unit and needed to transition to another unit. Jordan was very helpful with finding best pricing, but Britt Gray was even better. She looked at what I needed and was able to get me the best deal that was possible at the time. I hope she is able to do it again. She even remembered me and where my unit was and it was three months ago.
Business response:
We are absolutely thrilled to hear Jordan and Britt Gray provided excellent service during your downsizing transition. It's wonderful to know that Jordan was helpful in finding the best pricing for your needs, and we're especially pleased that Britt Gray went above and beyond by carefully assessing your specific requirements to secure the best possible deal available at that time. The fact that she remembered you and the location of your unit after three months truly demonstrates the personal attention and care our team stri... read more
Staff are super helpful when you can get a hold of them. Attentive and considerate. But understaffing can often have their one person on duty running around helping others while you might need to wait outside the office until they return. Even if you get a promotional rate, remember that it's not the whole story. There's also insurance that needs to be included in the monthly rent (min $14/month).
Business response:
Staff at Extra Space Storage are attentive and considerate. We acknowledge your feedback regarding wait times and insurance inclusion. Thank you for reaching out.
This place is not only affordable but clean and the staff is kind and friendly. I would definitely recommend if you are looking for a storage uni.
Business response:
Your positive experience is greatly appreciated! Thank you for recommending us.
HI! Its me again... The last poster. THIS IS IMPORTANT!! THEY FIXED THEIR ONLY PROBLEM!! I wish I would have taken a picture but I live in LA. The security / break-in issue is OVER. They replaced the grate above the garage type roll up door IN ONE MONTH!!!! WHO DOES THAT???? ITS FIXED! This "on top of it" shows their commitment to being the best and truly THEY ARE! It is sooooo clean and well cared for. Jordan is the best. So kind and quietly efficient. He is a gift protecting your possessions. I am a single woman and... read more
Business response:
Thank you for your feedback, Laurie. We appreciate your perspective. We will be sure to further review your feedback regarding our property's security. We are happy to know Jordan was great to work with.
Jordan was honest and helpful. I had a few issues and he offered various options for me to choose. I'm satisfied with the solution.
Business response:
Thank you immensely for your positive feedback, Mary! We are thrilled to hear that Jordan was able to assist you effectively.
I used used this storage facility for almost a year. The front desk staff was always responsive and helpful, in particular Jordan. The facility is clean and well maintained. It was secure and had good access. I paid a year in advance to lock in the cost. Overall experience was very good.
Business response:
Thank you for your feedback, Araceli! Providing renters with clean and secure facilities is our top priority. We're glad Jordan was able to meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
The customer service at the Dubois location is excellent. Verna in particular really went above and beyond helping me figure out an issue. She was friendly, patient, and dedicated to helping me figure things out. I previously have interacted with Jorden, who was also very friendly and helpful. I've really been impressed with the people working in the office. I appreciated that the facility is temperature controlled. My stuff was stored there for a year and half and nothing was damaged. I hired movers to help me and they fo... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 506 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.