This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
135 Dubois St, Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Carts for moving are never available when the office is closed. Which means no one can move anything big. Sunday office is closed. No carts at all on Sunday. Saturday they never open on time so you have to wait until they feel like showing up to get a cart. I will NEVER use or recommend this facility to anyone
Business response:
Thank you for taking the time to share your experience, Mike. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.
When I moved in, it was a brand new and fantastic storage facility. Over the year the place went to absolute sh!*. - Main gate was broken for at least a month (someone rammed it was a vehicle) and it was just wide open for anyone. - Slowly homeless moved in and I felt unsafe going there alone. - Fire doors (stair access) were always locked. -Bathrooms always locked. - Nobody in the office ever. - Once the gate didn't even open for me on a Sunday and I couldn't get into my until at all. Call the the main number to let th... read more
Business response:
Thank you for taking the time to share your experience, Ashley. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (831) 515-1015 if you need anything.
When I first moved my household items into this faculty a year ago, I was so impressed. It was clean and there were always dollies available at both entrances for our use. Now, a year later - this place is a dump! It's unsafe, dirty, has questionable odors (the BO stench on the 2nd floor hits you hard as soon as the elevator doors open) and clearly has people living in their storage lockers. So much has changed for the worse. Now you can only get a dolly from the office (which I understand) but there seems to never be anyone... read more
Business response:
Hi S, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally in hopes of providing you with a better future experience. If you would like to discuss this a bit further we would love the opportunity and can be reached at 888-STORAGE.
Dry and no rat odour in units, since facility is newest in town. Ladies should not go to their storage un accompanied at night.Dollies are scarce as they are taken and people live there overnight in their units . Restrooms are kept locked due to frequent vandalism. Creepy place. Price jumps up. Gate has been damaged and security system goes down. Understaffed.But let's face it, most other storage facilities smell like rat urine. And that odours eventually get into furniture.
Business response:
Hi Gi, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (831) 515-1015.
I have notified the manager of the facility and he has had over a month and a half to correct the problem. This tells me that they have not mop the floors in this facility for three months because I waited for a month and a half before notifying. I've rented here for over three months and the floors are still filthy unsanitary. After speaking with one of the employees of the facility, I found out that they do not use a mop bucket at all on the property, that they only use a mopping machine which they haven't had a part for.... read more
Business response:
Hi Keva, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
I signed up online and went to move in today. My experience at this storage place was awful. First, when I got there by the loading zone door it was strewn with candy wrappers, coke cans, and broken glass. Inside the door near the elevator where the carts are there was trash and a beer bottle. And because I had reserved online, they force you to purchase a "new" lock which is waiting inside. As the photo shows, the "new" lock had been open and Extra Space put a piece of tape on it. Then when I went to the front desk to... read more
Business response:
Hi Greg, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?
What a sad response to our complaint about your business Extra Space in Santa Cruz. You did not address any of our issues except the no refund for leaving early. Your facility is dirty, insecure with homeless living and roaming around shouting about Covid and Mormons, and they seem to come and go through the facility as they please. No carts for people paying almost $600 a month because the homeless have stolen and broken them. Will tell all of our friends who are also rebuilding and need a facility for storage not to use yo... read more
Business response:
We're sorry to hear this, Dennis. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.
Terrible customer service. Fire exits are closed. No bathroom. The gate is usually open and broken. The doors are open to all half the time and the Tennant's are required to be the only security there.
Business response:
Thank you for taking the time to share your experience, John. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (888)-Storage if you need anything.
Waste of time couldn't access my unit no one responded that day! Wasted my time and money who cares about free month if you can't use it when you need it. Lost whole day thank God for public storage. At least they gave me access to my unit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 395 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.