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Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
135 Dubois St, Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Clean facility with knowledgeable and courteous staff. Christopher went above and beyond with assisting me in getting a suitable unit. I'm so glad I could rent a unit here.
Business response:
Thanks for the awesome review, Anjum! We work hard to meet the expectations of our customers, and we're happy to hear Christopher hit the mark for you! Don't hesitate to stop by the office or contact us at (831) 515-1015 if you need anything.
Clean and modern storage facility close to campus. It is convenient that you can access the facility until 10PM. Rafael was extremely helpful and accommodating. He provided excellent customer service.
Business response:
Thank you for your review, Laura. It's great you found our property clean, convenient and staffed with a customer-oriented team. We are happy to hear Rafael was helpful and accommodating to your needs! Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.
Verna was a big help as we decided which storage unit to get for our UC Santa Cruz son. The rates were fair (first month rent was free), the location is close to UCSC. We started the process online, and then spoke with Verna on the phone. She sent the e-docs via email, which I then signed digitally. Start to finish, the entire process took less than 15 minutes. Highly recommend.
Business response:
Thank you for your review, Susan-Adelle. We are stoked to hear Verna was a big help and that you found our property fairly priced and easy to rent.Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
Miguel at Dubois is a real customer service expert. His knowledge of the system and efficiency in communication stand apart from basic service. This gentleman will make you feel welcomed, listened to, and respected. Great to rent from extra space, especially at their new Dubois location!
Business response:
Hi Robert, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Miguel. We are happy to help with any storage needs at 888-storage.
Gate is often opened and broken. Many break-ins are reported. Not kept clean around building. Elevator very slow. Raise prices by HUGE percentage every year. Office often closed, sometimes for a whole day because short staffed. Accounting mistakes took a full day to straighten out.
I recently got a storage unit at extra space storage in Santa Cruz on DuBois Street. I was having a really hard day that day and Jordan, the manager on duty was very welcoming, understanding and non-judgmental. I truly appreciate him. However, one day I went to drop off a Dyson fan and forgot my keys in my hotel, left in the front of my unit, mistakenly and it was taken by someone so please be careful here
Business response:
We acknowledge your feedback regarding the incident with your keys. Thank you for bringing this to our attention. We understand how frustrating it can be to misplace personal belongings, especially in a storage facility. We encourage all our customers to remain vigilant and take precautions with their possessions. Your experience serves as an important reminder for everyone using our facilities. Again, we appreciate you sharing this information with us.
We had our 10x10 broken into twice. Stole over $100,000 in property stolen. Bikes, camera equipment, high end clothes, shoes, jackets, instruments. They climbed in over the top and punched out the lock from inside. Management did absolutely NOTHING! The police said they have been there more than 30X in nine months since June 2023 and they are sick of it. NO RESPONSE from Corporate EXCEPT they did continue to raise rent!! For health reasons we are not able to move out quickly but have been working on it. There is NEVER anyone... read more
Business response:
Hi Dawn, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
I was told when I booked my storage until that there are on average 4 break ins reported each month. I asked if there is wifi access so that I can install a battery powered security camera in my unit. I was told there is wifi available. Upon my first day checking into my unit, I could not get any wifi signal. I reported this to the manager and he told me that there's nothing he could do about it. This is infuriating!!! Now I'm looking to cancel my unit and look for another storage facility.
Business response:
D, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
If I could give negative stars, I would. We had our entire house contents stored due to large renovation. In 10 months, our rate went from ~$485 to ~$600+. On that time we had over $18,000 worth of our items stolen. Extra space could totally do something about this and they're not. Thieves remove the upper barrier bar on units, crawl over the top and open the unit from the inside. Then they take your items, stash them in an empty unit and come back and remove them from the property at a later date. We were lucky that ... read more
Business response:
Hi Samantha, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (831) 515-1015.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 430 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.