This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
135 Dubois St, Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
What a sad response to our complaint about your business Extra Space in Santa Cruz. You did not address any of our issues except the no refund for leaving early. Your facility is dirty, insecure with homeless living and roaming around shouting about Covid and Mormons, and they seem to come and go through the facility as they please. No carts for people paying almost $600 a month because the homeless have stolen and broken them. Will tell all of our friends who are also rebuilding and need a facility for storage not to use yo... read more
Business response:
We're sorry to hear this, Dennis. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.
Terrible customer service. Fire exits are closed. No bathroom. The gate is usually open and broken. The doors are open to all half the time and the Tennant's are required to be the only security there.
Business response:
Thank you for taking the time to share your experience, John. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (888)-Storage if you need anything.
Waste of time couldn't access my unit no one responded that day! Wasted my time and money who cares about free month if you can't use it when you need it. Lost whole day thank God for public storage. At least they gave me access to my unit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 506 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.