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Extra Space Storage
- Self Storage
- Costa Mesa, CA
About this business
Location details
2950 Bear St, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
They really helped me with their storage space and even though the location was further, I'm happy with their customer service. They just need to answer the phone ..... that would help.
Business response:
Hi Rachel. Thanks for the review. We appreciate your honest feedback and will be sure to pass it along to the appropriate group! Please give us a call at 888-storage if anything comes up!
Staff was very helpful. I was able to transfer units very easy. Definitely recommend this facility.
Emilio is the most helpful individual. Every time I've gone to my unit with the hopeful anxiety of changing things around, he's there with a kind word and thoughtful advice. Great place specifically because of him. Thank you.
Thorough, ethical and kind customer service. Our items were moved out in same shape as when arrived. I was proactively contacted to cancel my monthly rent payment. We planned to condense our items in another unit we have with a competitor (so not ESS to be clear) and that turned out to be water damaged with some items having mold. Wish I had planned to condense back to here. In future will use Extra Storage based particularly on how professional the manager deals with customers and the on site security. The small extra insur... read more
Business response:
We appreciate you taking the time to share your feedback, Lynn. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property. We are grateful to have had you as our customer! If you ever need storage again we'd love to have you back! As always, we're available anytime at 888-storage.
Jasmine was so helpful for us. She was able to help us get into our unit with no problems. Her customer service was the best I've received in a really long time. This women deserves a raise!!! I hope everyone had a chance to work with her! The Costa Mesa office has a good one! Once again thank you jasmine for your help!!!
The staff at the Bear location in Costa Mesa are awesome! They were super helpful and made everything so easy. Only a week after moving in, I lost my key and they were able to cut off my lock and even gave me a new one at no charge. They're customer service is great!
Business response:
Thank you for your review, Renee. It's wonderful to know our team in Costa Mesa was awesome and super helpful to work with. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything.
The standout thing about this storage facility is how kind and helpful the staff is. Any time I had a question or concern it was addressed immediately and with such a positive attitude. I also love that they utilize text, and email for correspondence. Clean facility, never had any issues with theft or weird stuff.
Business response:
Hi Katie, thank you for your review. We're glad our team is how kind and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything.
Perfect customer service and good prices So much appreciation for Jasmine and Emil! This place is very recommended!
Business response:
Thank you for your awesome review, Saba. It's wonderful to know you feel good about our prices and that Jasmine and Emil were able to provide you with a positive experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Jasmine and Emil are accommodating and super cool! We love the easy access.
Business response:
Hi Charly, thank you for your review. We're glad Jasmine and Emil are accommodating and super cool! Don’t hesitate to reach out if you need anything at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 465 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.