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Extra Space Storage
- Self Storage
- Costa Mesa, CA
About this business
Location details
2950 Bear St, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My experience with Katie at Extra Space Storage in Costa Mesa was beyond disappointing. From day one, it felt like she had an issue with me for reasons I still don't understand. Her behavior was unprofessional, petty, and frankly, not what you'd expect from someone managing a customer-facing business. The final straw was when she told me to pack up and leave because I was draining only water -- nothing harmful, nothing dangerous -- just water. She claimed it was against policy, yet when I asked to see where that was stated ... read more
I DID NOT LOOSE MY BUSINESS AS STATED IN THIS THREAD. Bait and switch with price. They raised the storage rent fee from $187.00 to $313.00 in under 1 year for a small unit. Had to pay for insurance even though I have renters insurance which covers my stuff in the unit. Not happy at all...I got my stuff out!A
Business response:
Thanks for sharing your feedback, Gary. We're disappointed to hear that we lost your business due to a rate increase. Our unit rates change based on market values, and we adjust them periodically to reflect those changes. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally.
Bait and Switch! Be careful if you want to rent for more than 4 months, they will increase your rent by as much as 50% if you sign up online. They do not advertise this. You will receive a postcard in the mail stating "Your promotional rate will be expiring. Starting in one month your rate will increase. Our rates are reviewed and adjusted depending on current market conditions. These adjustments help maintain the Extra Safe, Extra Clean standards and excellent customer service experiences that you expect." If you try to c... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 465 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.