Extra Space Storage

Alissa V. 

on Yelp

2 years ago

I got a storage unit in March 2023. It is now June 2023 and they raised my rate by 75%!! Thats right. Not a 10% increase, not 15%. But 75%! Only 3 months in and a 75% increase. DO NOT GET A STORAGE UNIT HERE. 

Darren C. 

on Yelp

2 years ago

I never leave bad reviews but this place is Almost downright criminal. I went to my unit one day and saw that there was now a different lock on it. I called the manager to the unit and he informed me that the lock was put on by management as there had been a break in and my lock was gone. I asked when the break in occurred and he said it had been THREE WEEKS prior! When I asked why I wasn't informed he said that I "should have been" then after some research says they accidentally informed the wrong tenant... I then asked if... read more

Ricky H. 

on Yelp

2 years ago

Update after being robbed on my second day moving in to this facility. The insurance they make you pay for doesn't want to take responsibility! The manager says that the cylinder locks hard to remove!! Well that's great buddy because the door I had was the old door with a regular pad lock I have pictures to prove that so you either was too lazy to look or just plain out don't know what is going on at your facility??? Either way my unit was robbed point blank!! Take responsibility for peoples stuff! 

Samantha H. 

on Yelp

2 years ago

Staff is a joke zero help! Save your money find another facility. They decided to randomly change doors and deny access to units with zero notice not to mention they have the worst contractors around drive way looked like a bomb went off! This place is a joke! 

Misha C. 

on Yelp

2 years ago

DO NOT STORE YOUR ITEMS HERE UNLESS YOU WANT THEM STOLEN!!!! If I could give negative stars, I would. I've had my storage unit broken into TWICE! The negligence here is unbelievable. The staff is not helpful and corporate doesn't care either. You pay $200/month to store your valuable possessions only to feel violated. The company refuses to refund and continued to charge me after my items were stolen. Again, DO NOT STORE YOUR ITEMS AT THIS LOCATION!!!! 

Crystal P. 

on Yelp

2 years ago

There's a lot of theft going on here and units are broken into but for some reason security doesn't catch them and cameras never work. Prices increased several times in 2 years. The staff are ignorant. Closed on holidays and closes earlier than normal. Meaning I can't enter the gate to go to my unit...I'm not talking about the office. Once someone rammed the entrance gate and it took several days to fix while whomever came and went freely. They do not give proper notice to enter your (overpriced) unit and will cut your lock.... read more

Rachael G. 

on Yelp

3 years ago

Moved into unit and about two weeks later, my unit was broken into. Thief had easily pried up old hinge. For whatever reason, didn't replace the hinge on my unit until after it was broken into despite telling me that the facility was making efforts to update the hinges. Police mentioned that break ins have happened before at this location. 

Keva O. 

on Yelp

3 years ago

Rented a storage unit over the phone with an agent. Received my check in information by email with specific instructions on how to access my unit (gate access code, how to access my unit etc). Great, sounds promising so far. Load up my car plus a UHaul and drive from San Diego up to LA with all my stuff only to find my gate access code isn't working and it's after office hours so there is no one around to help me either physically or by phone. Ok perfect. Luckily someone is exiting so I am able to get through the gate! Drive... read more