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Extra Space Storage
- Self Storage
- Redondo Beach, CA
About this business
Location details
3701 Inglewood Ave, Redondo Beach, CA, 90278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
This has to be the worst storage facility in the Southbay. Unorganized and a mess! No carts to load and unload your items into your units ( big thumbs down!) and junk everywhere on the side of the one way street that goes around the facility, no room for your vehicle to unload. They raise the prices every 2 months based on market value. Over all its not worth the money you spend on a monthly basis. Don't be tricked by the free month - it's a joke!
Business response:
We're sorry to hear you experienced this issue, Michael. We offer push carts that may be used free of charge on a first-come, first-serve basis. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We review rates on a 4-9 month basis. We will be sure to share this feedback internally. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (424) 320-2025, and they will be happy to assist you.
Buyer Beware - Buyer Beware - Buyer Beware This establishment is nothing more than a deceitful bait-and-switch operation with underhanded tactics. They offer only a month-to-month lease, reserving the right to cancel, alter, or inflate the price at their whim - and they do. Merely two months after I rented a space for my trailer at $275 per month, they decided to withdraw that offer and make me completely move. They gave me a paltry month to return from overseas, secure a vehicle for towing, and locate a new spot at the on... read more
Business response:
Hi Damien! Thank you for your review. We are sorry to know you are unsatisfied with your rental rate with us. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We will always notify you 30 days before a rate change will take place. Please feel free to contact us at 888-storage to discuss this in detail or to check if there are any of our other available units that meet your storage needs as well as y... read more
I got a storage unit in March 2023. It is now June 2023 and they raised my rate by 75%!! Thats right. Not a 10% increase, not 15%. But 75%! Only 3 months in and a 75% increase. DO NOT GET A STORAGE UNIT HERE.
Business response:
Your feedback is very important to our team, Alissa. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We'd love a chance to talk with you directly, please call us at 888-storage.
I never leave bad reviews but this place is Almost downright criminal. I went to my unit one day and saw that there was now a different lock on it. I called the manager to the unit and he informed me that the lock was put on by management as there had been a break in and my lock was gone. I asked when the break in occurred and he said it had been THREE WEEKS prior! When I asked why I wasn't informed he said that I "should have been" then after some research says they accidentally informed the wrong tenant... I then asked if... read more
Update after being robbed on my second day moving in to this facility. The insurance they make you pay for doesn't want to take responsibility! The manager says that the cylinder locks hard to remove!! Well that's great buddy because the door I had was the old door with a regular pad lock I have pictures to prove that so you either was too lazy to look or just plain out don't know what is going on at your facility??? Either way my unit was robbed point blank!! Take responsibility for peoples stuff!
Business response:
Hi Ricky, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Staff is a joke zero help! Save your money find another facility. They decided to randomly change doors and deny access to units with zero notice not to mention they have the worst contractors around drive way looked like a bomb went off! This place is a joke!
Business response:
We're sorry to hear about your experience, Samantha. We really appreciate your feedback. Can you please call us at 888-storage? We'd love the chance to resolve any issues.
DO NOT STORE YOUR ITEMS HERE UNLESS YOU WANT THEM STOLEN!!!! If I could give negative stars, I would. I've had my storage unit broken into TWICE! The negligence here is unbelievable. The staff is not helpful and corporate doesn't care either. You pay $200/month to store your valuable possessions only to feel violated. The company refuses to refund and continued to charge me after my items were stolen. Again, DO NOT STORE YOUR ITEMS AT THIS LOCATION!!!!
Business response:
Hi Misha, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
There's a lot of theft going on here and units are broken into but for some reason security doesn't catch them and cameras never work. Prices increased several times in 2 years. The staff are ignorant. Closed on holidays and closes earlier than normal. Meaning I can't enter the gate to go to my unit...I'm not talking about the office. Once someone rammed the entrance gate and it took several days to fix while whomever came and went freely. They do not give proper notice to enter your (overpriced) unit and will cut your lock.... read more
Business response:
Hi Crystal, we consider security our top priority and are very sorry to hear about your experience. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (424) 320-2025?
There's a lot of theft going on here and units are broken into but for some reason security doesn't catch them and cameras never work. Prices increased several times in 2 years. The staff are ignorant. Closed on holidays and closes earlier than normal. Meaning I can't enter the gate to go to my unit...I'm not talking about the office. Once someone rammed the entrance gate and it took several days to fix while whomever came and went freely. They do not give proper notice to enter your (overpriced) unit and will cut your lock.... read more
Business response:
Hi Crystal, we consider security our top priority and are very sorry to hear about your experience. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (424) 320-2025?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 743 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.