Extra Space Storage

Jay B. 

on Yelp

4 years ago

This review is based on the customer service I received today. I called because so had a few questions on the web pricing. All of my questions were answered and she even insisted on helping me over the phone. my unit was reserved in under 10 minutes. So far I am extremely satisfied. 

Paul A. 

on Yelp

4 years ago

The employees there are very friendly and helpful They go beyond the expectations to solve all your problems and needs the Pacelli is very clean and well-maintained I would recommend this place to anybody 

Ben C. 

on Yelp

4 years ago

Storage place is clean and area is convenient. More importantly the staff is nice and courteous. Specifically I was assisted by Kathy who was able to understand my situation and worked with me in making my rental rate work. She understood the situation and related to me and didn't come off as a business only representative. I truly am grateful for people like Kathy. 

Li R. 

on Yelp

4 years ago

The staff is very welcoming and accommodating. I spoke with Carolyn and was friendly, professional and understanding. She also helped me get set up with easy pay. It's so much easier and I don't have to worry about due dates or late payments. 

Shorpay A. 

on Yelp

a month ago

I am a friend who just had unit sold 8366 she has had it for 5 years I am saddened that the manager Sal did not do more to contact her I was told he called a lot of her old numbers I think The Manager should be investigated. I would never rent from this location 3701Inglewood Ave. She said the manager said he could not Negotiate her getting her things back that the Person who brought it who he spoke to in Spanish said he wanted all my stuff. Please fire this guy and never Rehire him 

William C. 

on Yelp

a year ago

When I called to inform them that I would be moving out, they said they would prorate my last month which they didn't. Instead, they billed me for the full month which I paid, thinking they would refund me the difference when I officially moved out. Of course they refused to refund me the difference and said if I hadn't paid in full already, then they could've then prorated me. Essentially I was penalized for being a good payer. I wound up paying $403 for 8 days 

Julie T. 

on Yelp

a year ago

Same issue as William C. (6/18/25) - I had just made my payment on the 6/10 and on 6/17 I was able to clear out my unit in one trip, so I decided to turn my keys in at the office. I was told I had to give a 10 day notice, but the receptionist said she would ask the manager if they could pro-rate it then, since she still had to confirm the unit was empty. I could have given my 10 day at that moment, but was led to believe that since it was only a week into the new month they would get back to me. Of course, when I called toda... read more

T G. 

on Yelp

a year ago

I didnt want to believe the bad reviews but its true: Ive had "market adjustments" before but not outright ridiculous increases. After a few months, my rate went up $100. Its too bad, wish I could've had a better experience but this is just bad business. 

Chelsie F. 

on Yelp

2 years ago

Signed up for a "deal" in June 2023. Two months later my rent increased over $100 per month. The deal was a move to get you in the door and then they raised the rental 41 percent two months into the contract. I have rented many units for my personal and business needs and NEVER had a rental increase at this amount, nor this fast. Beware of the tactics they pull in order to lock you in and not go with a competitor. On top of that, if you do not tell them ahead of time that you may be moving out in the following month, prorati... read more