Extra Space Storage

Hannah T 

on BBB

2 weeks ago

I have had 2 storage units at extra space storage on elkhorn blvd in north highlands for over 2 yrs everything was fine until recently when i would come to my units to find new locks on them this happend a couole of times i gues the first time may have been that i didnt close the lock all the way , the next 2 times it happend i was given no explaination then the 3rd time i was told that someone broke throigh the wall in the naighboring unit . The it happend again after i closed out one unit i returned 2 days later to find a ... read more

Kevin C 

on BBB

2 weeks ago

Terrible service, ruined my items and refuse to help. Had their roof replaced over my climate controlled units, completely showered my things in rust and debris. STAY AWAY 

David L 

on BBB

3 weeks ago

Worst business ever...Rude employee's No answer at 1800 customer service Don't keep Customer Accounts updated with correct information. 

Frances B 

on BBB

3 weeks ago

It's a clean place. Workers are ******* issue is I've been there under a year and my Storage Rent has gone up 31/2 x from my 1st month. I know I moved in on a Special. No where on the ad did it say increase in rent after a bit of time. I knew there would be one. I never was told what the rent would be when it went normal price. 2 months after move in it went up to $155. I complained the increase was over 3 x what I'm paying. Rent doesn't increase 3 x without a warning. Went down to $85.50. Reasonable increase. Now 4 months l... read more

Reginald B 

on BBB

3 weeks ago

Storage service overall was good. The problem is they lured me in with a rate of less than $200, and just within 2 months of having spent the hundreds of dollars of moving expenses between a truck, paying a friend to help, the time it took to do all the moving work, and the storage fees themselves, one is not in a position to move again after all the work of one move within a month or two. After ONLY two months they tried to nearly double my rent; after complaining to the building manager they acquiesced to an increase of ov... read more

Mk B 

on BBB

4 weeks ago

MOUSE AND PIGEON INFESTED PROPERTY. Insurance on units is a scam. Every few months the price goes way up. No change on property is being made. Familys items have been contami contaminated now and we have to buy traps to trap and clean ourselves. They knew before we rented unit that they had units next to that were full of trash and garbage they waited till we rented it and moved in to disclose the mouse problem and that they had to wait for approval to clean next door units. They wouldn't allow us to move to a clean unit. Wi... read more

Shannon p 

on BBB

a month ago

I just lost $116.46 !!!!!!! For a unit I never used.I called over the phone and made the payment 5/16. Decided we wouldnt be moving to the area once we found out the place had issues we were going to ****** called 5/23 no answer no call back called again 5/24 no answer no call back called this morning 5/26 (Monday holiday) finally talked to ***** and was asked if he could look into this and call me back he called me right back and said I cant be refunded because its not refundable I told him I have never been to his location... read more

sanderson n 

on BBB

a month ago

price goes up and up and up no stop. predatory management, STAY AWAYYYYY 

Marisa C 

on BBB

a month ago

Due to circumstances beyond my control, I had to move without a new address. I got rid of half my belongings, furniture, etc. and placed the rest in a 10X10 storage unit at what was then called Life Storage, now Extra Space Storage. This was in January of 2023. I'm sure I had an intro rate but it has continuously increased. Only once in 3 years did I get a notice of a pending increase. A couple of times prior I was able to negotiate a more reasonable rate, but one point it was up to $250/monthly. Now I have been paying $200 ... read more