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Extra Space Storage
- Self Storage
- Glastonbury, CT
About this business
Location details
190 Oakwood Dr, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Nancy is wonderful! Unit is dry, clean and easy to access.
Just rented a space at *** *** *** in Round Rock, TX. The "leasing" service - don't remember his name was very helpful. Tracy - the lady at the storage facility was exceptional. So pleasant and helpful. She picked up my day with her attitude which is important when going thru the hell of moving. ***** ********
Due to circumstances beyond my control, I had to move without a new address. I got rid of half my belongings, furniture, etc. and placed the rest in a 10X10 storage unit at what was then called Life Storage, now Extra Space Storage. This was in January of 2023. I'm sure I had an intro rate but it has continuously increased. Only once in 3 years did I get a notice of a pending increase. A couple of times prior I was able to negotiate a more reasonable rate, but one point it was up to $250/monthly. Now I have been paying $200 ... read more
What a scam. My rate nearly doubled after just 4 months. The website said web rate and inferred that was going to be my monthly rate. No asterisk or limited promo offer label during the sign up process. The *** does say rates will be adjusted from time to time. But nearly doubling the rate after 4 months is ridiculous. I called the customer service and was lectured about market costs with zero empathy and no help. On top of that I was called by the local staff a few weeks ago and crudely interrogated about one of their carts... read more
I was at my storage spaces yesterday and i was dealing with my moms health issues but the mgr accused me of having been in the facility for over 8hours and stealth camping. I was there for 1.5-2hrs. The mgr threatened to cancel my contract and have me trespassed. In addition for some reason its impossible to tell why but one of the 4 units are a month ahead and it still says I owe money but the office said I was up to date. The 1.2k per month for over a year should have provided more flexibility to work with my stuff longer ... read more
This place a scam! They start you out at a low rate and then they raise it continuously. I started out at $50 then 70 then 90 and past 4 months $130 all within a year. I will be moving out asap
They have been nowen for calling My husband at work and almost getting him fired
I am submitting this complaint against Extra Space Storage at ************************************** to document my experience for other ************ a customer of over two years, my monthly rate increased from $78 to $147 and then to $247more than triple my original rate. When I attempted to negotiate, I was offered $220, still significantly higher than comparable units in the ******* 2025, when I contacted the facility about rate options, the manager, *******, stated I had previously spoken with a staff member named ******... read more
Price doubled after only 3 months. Regardless of if it is a typical storage company scheme, it doesnt make it right. Nowhere else can a company double their rate after 3 months and not catch flak for it.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 3.2 star rating with 716 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.