This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Brandenburg, KY
- Urgent Care
- Brandenburg, KY
About this business
Location details
270 Bypass Rd, Brandenburg, KY, 40108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Fast service Very friendly So glad to have Fast Pace in Brandenburg
Was impressed with personnel and the timing it took to get called back with a scheduled target time. The nurse and nurse practitioner were professional. The only negative was the length of time there, about two hours. There was an emergency though, so understandable.
The lady at the front desk was really nice and helpful. This was our first experience with the facility. The guy who took us back and took her vitals and swabbed her however was very much the opposite. He was very irritated and rude. He just seemed short tempered and any answer we gave to his questions seemed like it was an Inconvenience to him. Even my 13 year old daughter looked at me and said he was rude. The physician who saw my daughter was amazing with her. My daughter loved her! I apologize I do not know the names of ... read more
Business response:
Alexandria, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Went in with stomach issue, throwing up and stomach cramps was tested for strep and that was negative. Then told I had upper respiratory infection with absolutely NO symptoms of URI and was sent home with Zofran and told to rest the rest of the day and return to work the next day.
Literally the worst medical facility I’ve ever visited. I came in on crutches and couldn’t walk, not one worker had the common sense outside of the nurses aide to help open a door. Both the NP Ashley and the NP Lindsay are grossly under qualified for their jobs. I wouldn’t waste my time or money. Ashley questioned told me to wrap my foot but couldn’t be bothered to do it for me or show me how. Then tells me to keep it propped up and iced. I asked for a note for work to let them know I shouldn’t be on my foot as I stand all n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Toshina. We set a high standard for ourselves and are truly sorry to hear those standards were not met.
Unprofessional
Business response:
Dalton, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (615) 819-1189.
The receptionist was unhappy as though it seemed. She greeted me with “ we are short staffed today and you will be waiting awhile” “do you still want to stay?” To which I said yes.. I am a RN and work in healthcare everyday, and I would never say that to a patient. I heard her say it to the 2 people following myself as well. Very unprofessional. My provider was awesome and kind and caring. She was very professional as well.
Worst customer service I have experienced in my life. Do not recommend going to this location.
I came in with a sinus infection. I knew it was an infection because it was green discharge and blood, which happens when I get them. I have had the sinus pressure and congestion for 2 weeks. But because I allowed them to test me for flu and COViD, the test came back positive for COViD and she wouldn’t prescribe me an antibiotic for the sinus infection. Which I still have and is getting worse. She told me to drink fluids and there is nothing she could do for the virus. Are they not aware that a person can literally have como... read more
Frequently asked questions about Fast Pace Health Urgent Care - Brandenburg, KY
How is Fast Pace Health Urgent Care - Brandenburg, KY rated?
Fast Pace Health Urgent Care - Brandenburg, KY has a 4.6 star rating with 854 reviews.
When is Fast Pace Health Urgent Care - Brandenburg, KY open?
Fast Pace Health Urgent Care - Brandenburg, KY is closed now. It will open at 1:00 p.m.