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Fast Pace Health Urgent Care - Brandenburg, KY
- Urgent Care
- Brandenburg, KY
About this business
Location details
270 Bypass Rd, Brandenburg, KY, 40108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Very good first experience, fast service, staff was super kind and efficient
Fast service Very friendly So glad to have Fast Pace in Brandenburg
Was impressed with personnel and the timing it took to get called back with a scheduled target time. The nurse and nurse practitioner were professional. The only negative was the length of time there, about two hours. There was an emergency though, so understandable.
When I first got there, we signed in there was only a few people in there. So we started doing our paperwork almost done with it. This lady walked in and they went on and took her because she had an appointment. But my 13-year-old granddaughter was finished with her paperwork, and taking it up there. My granddaughter was very sick. She was turning white felt like she was going to pass out. I went up there and told the lady about it and they still took a while to get her back. The lady told me that they was cleaning off a bed... read more
Business response:
Karsyn, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to discuss your experience further, please contact Patient Services at customerservice@fastpacehealth.com or call (615) 819-1189.
The lady at the front desk was really nice and helpful. This was our first experience with the facility. The guy who took us back and took her vitals and swabbed her however was very much the opposite. He was very irritated and rude. He just seemed short tempered and any answer we gave to his questions seemed like it was an Inconvenience to him. Even my 13 year old daughter looked at me and said he was rude. The physician who saw my daughter was amazing with her. My daughter loved her! I apologize I do not know the names of ... read more
Business response:
Alexandria, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Went in with stomach issue, throwing up and stomach cramps was tested for strep and that was negative. Then told I had upper respiratory infection with absolutely NO symptoms of URI and was sent home with Zofran and told to rest the rest of the day and return to work the next day.
Literally the worst medical facility I’ve ever visited. I came in on crutches and couldn’t walk, not one worker had the common sense outside of the nurses aide to help open a door. Both the NP Ashley and the NP Lindsay are grossly under qualified for their jobs. I wouldn’t waste my time or money. Ashley questioned told me to wrap my foot but couldn’t be bothered to do it for me or show me how. Then tells me to keep it propped up and iced. I asked for a note for work to let them know I shouldn’t be on my foot as I stand all n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Toshina. We set a high standard for ourselves and are truly sorry to hear those standards were not met.
Unprofessional
Business response:
Dalton, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (615) 819-1189.
The receptionist was unhappy as though it seemed. She greeted me with “ we are short staffed today and you will be waiting awhile” “do you still want to stay?” To which I said yes.. I am a RN and work in healthcare everyday, and I would never say that to a patient. I heard her say it to the 2 people following myself as well. Very unprofessional. My provider was awesome and kind and caring. She was very professional as well.
Frequently asked questions about Fast Pace Health Urgent Care - Brandenburg, KY
How is Fast Pace Health Urgent Care - Brandenburg, KY rated?
Fast Pace Health Urgent Care - Brandenburg, KY has a 4.6 star rating with 913 reviews.
When is Fast Pace Health Urgent Care - Brandenburg, KY open?
Fast Pace Health Urgent Care - Brandenburg, KY is open now. It will close at 8:00 p.m.