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Fast Pace Health Urgent Care - Winchester, KY
- Urgent Care
- Winchester, KY
About this business
Location details
480 Bullion Blvd, STE B, Winchester, KY, 40391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
You made an appointment and it was pointless. The appointment was said to be 3:00, but you were not called back until after 4:00. The waiting area was not full, no communication from the front staff.
Business response:
Jenny, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The Doctor/Physician’s Assistant was great and very thorough. The wait to be put in a room was way too long. I waited 1 hr. 55 minutes to be put in an exam room. Was at the facility a total of 2 1/2 hrs. The lobby was cold. I had on two wool sweaters and a wool coat and was still cold. I have since been firmed that you can actually schedule an appointment to be seen rather than wait forever. If I require your services again, I will definitely schedule an appointment.
Appointment at 9:40 am They saw me at 10:45. Wait was way too long for an appointment.
Place was pretty dirty and receptionist wasn’t friendly at all. Doctor was nice and helpful but place needs to be cleaned up and painted.
Business response:
Ashley, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Skipped over by two and a half people after my scheduled check-in time.
Business response:
Phillip, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The receptionist was extremely rude. Kept telling me 3-4 times that I put child under my name instead of mother. It was a simple mistake that I made. She was loud about it telling other people in the clinic. The NP didn’t ask me if I wanted liquid antibiotic or pill. My son is 13 has autism and epilepsy but he has been swallow pills since he was 5.
Business response:
Aidian, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The front desk worker was rude. I had an appointment time but waited for 2 hours. Only was seen because I was about to walk out. Because my child was screaming at that point they didn’t look at him properly and rushed through his appointment. The office is also extremely dirty. I understand that it is an urgent care and not a regular doctors office but they shouldn’t have you set appointment times if they are going to be 2 hours off of that time.
Business response:
Koa, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (615) 819-1189.
I have worked in the service industry for over 10 years, the treatment I received yesterday when I took my grandmother to your urgent care clinic was the worst experience I’ve ever gone through. Your nurse practitioner, Crystal Hood should NOT be in charge of medical care for patients after the disgusting behavior she displayed last night. She THREATENED me, blocked me in the exam room where I couldn’t leave, and to top it off after she attempted to LIE and THREATEN me she never returned to the room and sent an X-ray tech to... read more
I usually do first Care zoom meetings when my kids doctors are booked so they can at least get a note for that day and so I can get them into the normal doctor. This one Dr Jessica has seen my kids quite a few times. And we just learned that one of my daughters is having some heart issues but it's all under control because she's been at her normal doctor in the hospital and had all the test and more likely it's due to stress. But she wasn't feeling good this morning and I can't get her into her doctor today so I did a zoom m... read more
Frequently asked questions about Fast Pace Health Urgent Care - Winchester, KY
How is Fast Pace Health Urgent Care - Winchester, KY rated?
Fast Pace Health Urgent Care - Winchester, KY has a 4.4 star rating with 1,531 reviews.
When is Fast Pace Health Urgent Care - Winchester, KY open?
Fast Pace Health Urgent Care - Winchester, KY is closed now. It will open at 8:00 a.m.