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Fast Pace Health Urgent Care - Winchester, KY
- Urgent Care
- Winchester, KY
About this business
Location details
480 Bullion Blvd, STE B, Winchester, KY, 40391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Staff very friendly and respectful. Had an appointment but still had to wait 40 minutes; however, very busy so understandable.
Receptionist was very friendly and thanked me for waiting because they was short staffed. The PA was caring and made the small wait time worth it.
Very happy with the service
Rude front desk lady, the heavyset one with glasses and nappy hair.....was laughing at the patients with one of the nurses even! She don't know how close she came.....
Business response:
Mechelle, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint
After two visits with no relief, I think they’ll only handle strep and a bandaid experience. Nothing more.
Business response:
Brittany, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint-
I wait hour and 20 minutes, do I left . I had appointment for 4:20 PM. That’s why you make appointment
Business response:
Maggie, we are sorry to hear about your displeasure in service with us. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to discuss your experience further, please contact Patient Services at customerservice@fastpacehealth.com or call (615) 819-1189.
Horrible experience. Waited nearly two and a half hours WITH an appointment. The nurse practitioner on duty was extremely rude. We ended up leaving before receiving any treatment. Receptionist was the only bright spot, but her hands were clearly tied by the decisions of the nursing staff. We will never be back.
Business response:
Fletcher, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Doctor had me take an extra test for flu and COVID and said the results would be in by Friday and it's Saturday and I've called 3 times and still no results. Not sure why I would pay for a test for results the next day and two days later no results
Business response:
Michael, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
You made an appointment and it was pointless. The appointment was said to be 3:00, but you were not called back until after 4:00. The waiting area was not full, no communication from the front staff.
Business response:
Jenny, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Frequently asked questions about Fast Pace Health Urgent Care - Winchester, KY
How is Fast Pace Health Urgent Care - Winchester, KY rated?
Fast Pace Health Urgent Care - Winchester, KY has a 4.4 star rating with 1,479 reviews.
When is Fast Pace Health Urgent Care - Winchester, KY open?
Fast Pace Health Urgent Care - Winchester, KY is open now. It will close at 8:00 p.m.