Fast Pace Health Urgent Care - Winchester, KY

REBECCA S. 

on Birdeye

2 years ago

I had a very, very sore throat and fluid on my ears. I was told to come back if not better in a week. I would have liked to have been given something to help me rest or at least a suggestion of what to buy over the counter to help with the pain and discomfort. 

TAYLOR M. 

on Birdeye

2 years ago

The front desk lady is rude, and the nurse that came in to get my vitals acted liked she didn’t care and would rather be doing anything but what she was doing. The dr was okay, but she pushed how I was feeling off to the side. 

NANCY B. 

on Birdeye

2 years ago

Well, my foot was swollen and ankle so big my toes were going numb my leg was even swollen. I was there over 2 hours and was told I had fluid. Yeah, I kind of knew that before I got there. I was told to go to the dr the next day which would be a Saturday. So there are no drs open on Saturday or Sunday . I have gone here a lot but I think this was my last trip. I just could not believe it. I could have had a blood clot or anything. But tomorrow is Monday so maybe I can get in who knows a total wasted trip. It was a pa but I ... read more

LESLIE H. 

on Birdeye

2 years ago

I had an appointment go 11:12 pm. I waited an hour before I was called. Into an exam room. A nurse did a throat culture for a strep test. 20 minutes later a nurse practitioner came in the room, shared that results weee negative, asked about my symptoms and looked at my throat and said I had drainage and to take otc meds for symptoms. Her exam took less than 2 minutes. I don’t feel like her assessment was thorough enough, and I wasted $50 on a copay and an hour of my time. 

WHITNEY K. 

on Birdeye

2 years ago

Not very well in my opinion this go around, nobody took my temperature I told them several times my symptoms and they asked me what tests I want done? I understand about asking if I want a COVID test done but for you to not even do anything yet and ask right away what tests I want done? When they did check my ears and throat they never even really looked just glanced and said okay you have a virus . Well considering my ears hurt everytime I swallow and how bad my throat hurts on top of that I would think it is more than a vi... read more

JESSICA K. 

on Birdeye

2 years ago

I waited over an hour and watched other walk-in patients come and be seen before me, only for the secretary to ask who I was because the clinic forgot about me. I was sitting right in front of the desk the whole time too. Registering was also a nightmare because the secretary kept talking down to me and we nearly had to start the whole registration process over. She also kept assisting other people and just leaving me confused by the desk because she wouldn’t just focus on getting me checked in. 

CHASITY S. 

on Birdeye

2 years ago

Just moved to Winchester within the past 6 months and have not been unable to locate a new primary. With no other financial alternative, I went to First Care. My first visit , Haylee Wright, was very attentive, warm and caring. She explained things well. I left the appointment feeling good about my health condition. After a morning follow up visit two days later, where I was seen by two NP’s, I felt like I intruded on their day and was quickly dismissed, referred to the ER as they didn’t want to deal with my issues. Sad... read more

CARRIE L. 

on Birdeye

2 years ago

I’m experience was less than stellar. I waited 2 1/2 hrs for a drug test. I called to make an appointment at another location and the machine for the drug test was broken. I was sent to another location 20 minutes further. I was told I could walk in. There were 4 people in the waiting room 3 of us for drug test. Knowing that you are unable to use the restroom because it’s a drug test and you have to wait 2 1/2 hours. Unacceptable, when I inquired about the time I was told she could do nothing about it we would just ha... read more

DIXINE M. 

on Birdeye

2 years ago

We checked in around 11:00. It took awhile for the lady at the front desk to even acknowledge we were there. Then her response was curt. We were told the wait would be 2-21/2 hours but we could check in and come back. We came back at the designated time and still had an extensive wait. The people in the back were friendly, but even back there we had an extended wait time. I do not plan on returning.