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Fast Pace Health Urgent Care - Winchester, KY
- Urgent Care
- Winchester, KY
About this business
Location details
480 Bullion Blvd, STE B, Winchester, KY, 40391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Very happy with the service
Horrible experience. Waited nearly two and a half hours WITH an appointment. The nurse practitioner on duty was extremely rude. We ended up leaving before receiving any treatment. Receptionist was the only bright spot, but her hands were clearly tied by the decisions of the nursing staff. We will never be back.
Business response:
Fletcher, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Doctor had me take an extra test for flu and COVID and said the results would be in by Friday and it's Saturday and I've called 3 times and still no results. Not sure why I would pay for a test for results the next day and two days later no results
Business response:
Michael, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
You made an appointment and it was pointless. The appointment was said to be 3:00, but you were not called back until after 4:00. The waiting area was not full, no communication from the front staff.
Business response:
Jenny, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The Doctor/Physician’s Assistant was great and very thorough. The wait to be put in a room was way too long. I waited 1 hr. 55 minutes to be put in an exam room. Was at the facility a total of 2 1/2 hrs. The lobby was cold. I had on two wool sweaters and a wool coat and was still cold. I have since been firmed that you can actually schedule an appointment to be seen rather than wait forever. If I require your services again, I will definitely schedule an appointment.
Appointment at 9:40 am They saw me at 10:45. Wait was way too long for an appointment.
Place was pretty dirty and receptionist wasn’t friendly at all. Doctor was nice and helpful but place needs to be cleaned up and painted.
Business response:
Ashley, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Skipped over by two and a half people after my scheduled check-in time.
Business response:
Phillip, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The receptionist was extremely rude. Kept telling me 3-4 times that I put child under my name instead of mother. It was a simple mistake that I made. She was loud about it telling other people in the clinic. The NP didn’t ask me if I wanted liquid antibiotic or pill. My son is 13 has autism and epilepsy but he has been swallow pills since he was 5.
Business response:
Aidian, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Frequently asked questions about Fast Pace Health Urgent Care - Winchester, KY
How is Fast Pace Health Urgent Care - Winchester, KY rated?
Fast Pace Health Urgent Care - Winchester, KY has a 4.4 star rating with 1,400 reviews.
When is Fast Pace Health Urgent Care - Winchester, KY open?
Fast Pace Health Urgent Care - Winchester, KY is closed now. It will open at 8:00 a.m.