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Fast Pace Health Urgent Care - Winchester, KY
- Urgent Care
- Winchester, KY
About this business
Location details
480 Bullion Blvd, STE B, Winchester, KY, 40391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I usually do first Care zoom meetings when my kids doctors are booked so they can at least get a note for that day and so I can get them into the normal doctor. This one Dr Jessica has seen my kids quite a few times. And we just learned that one of my daughters is having some heart issues but it's all under control because she's been at her normal doctor in the hospital and had all the test and more likely it's due to stress. But she wasn't feeling good this morning and I can't get her into her doctor today so I did a zoom m... read more
Appt for sports physical was at 5. Nurse practitioner was great but place was packed. Once we got in room I asked what they were seeing a lot of and the nurse said covid. Very few people had on masks and I didn’t notice anyone coming in from their vehicles for appointments. Now here we are 5 days later and I have Covid. Started feeling bad yesterday took test today and it was positive. Would be great if we could go back to either sick people wait in cars or healthy people wait in cars.
Business response:
Emmaleigh, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (615) 819-1189.
$150 just to be seen and can’t bill it like any other place. Wouldn’t even let me bill my company since they were the ones who sent me. I’ll never come back, I’d rather drive all the way to Richmond then deal with the ignorance from this location. Screw you guys!
Business response:
Hi Ashley, we're sorry to hear about this. Would you like to speak with someone regarding your charges? Payment Services and Billing - (844) 784-8245 or billingteam@fastpacehealth.com.
My visit was ok, except having to wait for over an hour in the waiting area and then wait again for over an hour in the exam room. Maybe they need more staff.
I went around 1p today 2-21-24, was given an appointment time of 3:49p. Not sure why because the parking lot was empty. Went back around 3:20p upon checking back in was told my appointment was pushed back to 4:20p. Left without being seen.
The wait time was too long for a sports physical. We were there almost 2 hours. I didn’t want to sit in the waiting room with sick people that long. Otherwise, as always, the staff and service were top notch!!!
Rude very rude to patients staff was not friendly whatsoever
Called , could not get appointment so I walked in . Was told there was a 2 hour wait . That turned into almost 4 hours . People who got there 2 hours after me , got to go ahead of me . I was not even asked what my problem was until after the nurse took my vitals .
I was the second person in the building to sign in at 8 a.m. It took way too long to be called to the back. Once I was taken to exam room, the CMA or nurse was rude and impersonable. The nurse practitioner was very dry. She did not even address all my symptoms. I don’t go to the Dr unless I am very ill, and she seemed to act as if I were not sick at all. Will not come back! Nor will I recommend anyone go there.
Business response:
Dear Stephanie, Thank you for taking the time to provide feedback about your experience at First Care Urgent Care - Winchester. We sincerely apologize for any inconvenience you experienced during your visit. We aim to provide compassionate and attentive care, and we regret that this was not your experience during your visit. We will address this issue with our team to ensure that all patients receive the understanding and care they deserve. Your satisfaction is important to us, and we understand your decision not to retur... read more
Frequently asked questions about Fast Pace Health Urgent Care - Winchester, KY
How is Fast Pace Health Urgent Care - Winchester, KY rated?
Fast Pace Health Urgent Care - Winchester, KY has a 4.5 star rating with 1,333 reviews.
When is Fast Pace Health Urgent Care - Winchester, KY open?
Fast Pace Health Urgent Care - Winchester, KY is open now. It will close at 8:00 p.m.