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Fast Pace Health Urgent Care - Winchester, KY
- Urgent Care
- Winchester, KY
About this business
Location details
480 Bullion Blvd, STE B, Winchester, KY, 40391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Receptionist was very friendly and thanked me for waiting because they was short staffed. The PA was caring and made the small wait time worth it.
Very happy with the service
Rude. Did not call back when she said she would. Left me on hold for 15 minutes. When I asked her why she said she wasn’t going to listen to me and hung up.
Business response:
Tonya, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint-
Made an appointment for 5:15, showed up at 5:05, wasn’t taken back to a room until 6:15, and wasn’t seen by a provider until 6:45. Front desk employee was RUDE, not personable, and not hospitable. I have NEVER had a pleasant experience at this clinic. $75 copay for me to be in a room with a provider for all of 2 MINUTES with no questions answered. Ridiculous.
Business response:
Emma, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint
Rude front desk lady, the heavyset one with glasses and nappy hair.....was laughing at the patients with one of the nurses even! She don't know how close she came.....
Business response:
Mechelle, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint
After two visits with no relief, I think they’ll only handle strep and a bandaid experience. Nothing more.
Business response:
Brittany, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint-
I wait hour and 20 minutes, do I left . I had appointment for 4:20 PM. That’s why you make appointment
Business response:
Maggie, we are sorry to hear about your displeasure in service with us. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to discuss your experience further, please contact Patient Services at customerservice@fastpacehealth.com or call (615) 819-1189.
Horrible experience. Waited nearly two and a half hours WITH an appointment. The nurse practitioner on duty was extremely rude. We ended up leaving before receiving any treatment. Receptionist was the only bright spot, but her hands were clearly tied by the decisions of the nursing staff. We will never be back.
Business response:
Fletcher, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Doctor had me take an extra test for flu and COVID and said the results would be in by Friday and it's Saturday and I've called 3 times and still no results. Not sure why I would pay for a test for results the next day and two days later no results
Business response:
Michael, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Frequently asked questions about Fast Pace Health Urgent Care - Winchester, KY
How is Fast Pace Health Urgent Care - Winchester, KY rated?
Fast Pace Health Urgent Care - Winchester, KY has a 4.4 star rating with 1,531 reviews.
When is Fast Pace Health Urgent Care - Winchester, KY open?
Fast Pace Health Urgent Care - Winchester, KY is closed now. It will open at 8:00 a.m.