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FastMed Urgent Care
- Urgent Care
- Clayton, NC
About this business
Location details
11491 U.S. 70 Business, Clayton, NC, 27520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Absolutely the worst staff at front desk! Never seen anyone so unprofessional and rude especially for a medical facility. Our first and last time back. Would NOT recommend this establishment
Business response:
Thank you for taking the time to write to us. We’d like to connect directly to understand the details further. Will you email us at CustomerRelations@FastMed.com and the appropriate person will be in contact? Thank you again.
I signed up for an appointment online and received a confirmation. When I went to the clinic I was told there was a 2 hour wait. I work in healthcare and understand 15-30 minute wait times for appointments. I then asked the unfriendly receptionist was that even with a scheduled appointment and she replied yes. Why do you even offer scheduling online urgent care appointments if you are not going to honor them? If you want all patients to just be on a walk in first come first served basis then remove the scheduling part so it’... read more
Business response:
Thank you for providing this review, Mandy. We appreciate any opportunity to learn where we can improve. Will you please email us at CustomerRelations@FastMed.com so we can share it with the right person here at FastMed? Thank you!
Don’t bother making an appointment- made an appointment the day before only to be told it was still a 4 hour wait. Nothing “Fast” about this office
Business response:
Thank you for posting this review, Kamden. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
Been waiting over an hour with a work injury. I am in pain bad and not once have I been told wait time or anything.
Let me just say I can see why such a low rating! First off the doctor didn’t even say barely two words! She said why you hear showed her the swelling and huge blisters from severe poison ivy reaction she said giving you a shot and prescription. Came back gave the shot and paperwork never once explained anything or even looked at the rest. She didn’t even really look at the arm. Worse experience ever! And yes I know she can look at it and tell but when I say she barely looked I mean BARELY! And when I say she barley said two ... read more
Business response:
We’re sorry to hear about your experience at FastMed, Krissy. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
Arrived early in the day - they said it was a 2+ hour wait but that we could “check in” and then come back at their prescribed time — nearly six hours later — and would get right in. We did this and arrived early for the prescribed time, as they suggested. Doing this had NO EFFECT - we were told the wait would be 1.5 hours. So, all that we accomplished was to waste an ENTIRE DAY waiting for something they didn’t honor. If you care about your loved ones and want to ease their suffering, if you want competency and honesty in... read more
Business response:
First of all thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more about your experience so we can address your concerns and learn from your experience. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
Not very fast at all! I was really sick and i still waited 3 hours! For that amount of time, i should have just went to the Dr.
Business response:
First of all thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more about your experience so we can address your concerns and learn from your experience. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
HORRIBLE AND RUDE, Especially the billing supervisor. I would not recommend and they also bill you instead of insurance .
Business response:
We appreciate you sharing your feedback, Areyelle. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 1,546 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.