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FastMed Urgent Care
- Urgent Care
- Hendersonville, NC
About this business
Location details
825 Spartanburg Hwy, #17, Hendersonville, NC, 28792, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
My husband went with flu-like symptoms on 11/15/17. They never tested him for it. The doctor seemed disinterested in helping him and kept yawning. He then diagnosed him with bronchitis and prescribed a strong cough syrup for a cough that my husband didn't even have. Needless to say we will not be coming back due to poor bedside manner and misdiagnoses.
A customer twice before. I went online one day before New Year's. Signed up for next appointment on New Year's Day with half hour notification before appointment. Arrived five minutes before opening. Noticed four other customers waiting in parking lot. Long story short NO one opened up the office. Kept getting notifications on iPhone for three hours.
The only good thing about our experience is the wait time was short. But the PA who saw us had TERRIBLE bedside manner. He was super insensitive about my mom's anxiety. The way he explained and responded to questions was very insensitive. He clearly was more concerned about his ego than helping my mother. He raised his voice and talked condescendingly to us. My mother left there feeling even worse. Definitely regretted going. Save your time and go to a Pardee Urgeny Care clinic or the emergency room.
Business response:
We strive to deliver quality, convenient care, N, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Came in for a physical was told that i needed to be checked for sleep apnea. I asked for a referral was told i had to find a specialist on my own. They would refer or help me locate one. Eould not answer my questions they acted like i was a burden and could not get me out fast enough. Very unprofessional. I will never go back and will not recommend them to anyone.
This place is not even worth your time. The guy at the front desk was very rude for starters, & talked to me as if I was an idiot & other patients that way as well. I came in because I had a very bad cold that turned into a sinus infection. I waited for 30-40 minutes while there were plenty of people in the back that could have seen me. The nurse was very polite & so was the doctor, but then I give them my card & insurance card & they said it was a $40 dollar copay, which is normal. But then, I check my account & now they've... read more
Business response:
Cady, we would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
Went to fast med in Hendersonville NC with bad infection in upper respiratory tract. PA gave me some eye drops and said that was all that was necessary and that it wasn't conjunctivitis. Two days later I had to go to ER. They diagnosed me with conjunctivitis and bad bronchitis. Do not use this fast med. Frank
Business response:
Frank, we're very sorry to have read your post about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get contact information so our lead physician can look into this further and connect with you directly. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
I'm going to hold off on my full review till I see how the management of this facility handles this hole situation with our trip there Thursday and Friday . as of now I'm going to give the management the opportunity to deal with this situation before posting my full review sence the PA is new. But I will say they are rude and arrogant and a few other choice word's for the PA that seen my husband. If they choose to ignore the behavior of the PA I will not return to this facility and will report to BBB.
Business response:
Steffanie, we're very sorry to have read your post about your husband's experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
This place is a rip-off!!! I went in to get a flu test. I waited 20 minutes (at 8am and no one else was in the office) and then was seen by a STUDENT Physician's Assistant (no doctor was even in the building). Then they charged my insurance $330!!!!!!! After the BCBS "discount", my portion was $226! Shocking to have to pay $226 for a flu test! I called the corporate office numerous times and no one would call me back to discuss the outrageousness of the charges. I'm filing a complaint with the BBB, BCBS, and the medical auth... read more
Business response:
Kayla, We are sorry to hear about your experience with us. We want to be better. Please email your experience to our founder and CEO, Jason Williams, directly at jason.williams@fastmed.com, so we can better assist you. Thank you for being a FastMed patient.
This is a horrible place. Pardee Urgent Care is always full, but that is the reason. I took my daughter there and the Dr. prescribed something that was no longer available. The pharmacist recommended a substitute, but when we went to pick up the prescription, they had called in the wrong medicine. It could cause death if used and was not for what we went in for. I called and told the desk to call in the right one and then please call me on my home phone as I don't have signal on the cell. I have been all day trying to g... read more
Business response:
Hi Janet, my name is Reuel and I work for FastMed. Thank you for taking the time to provide feedback on your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,240 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.