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First American Bank
- Elk Grove Village, IL
About this business
Location details
PO Box 0794, Elk Grove Village, IL, 60009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My college aged son had fraudulent activity on his debit account at the beginning of March. The card was deactivated and a new one was sent. He never received it. After calling three weeks ago, we were told a new card was sent. He still has no card. No one will call us back and no one has helped us AT ALL. We have been loyal customers since 1998 and may need to start banking elsewhere.
Business response:
Molly, we are sorry for any inconvenience. A representative from our Geneva branch will be contacting you soon.
My college aged son had fraudulent activity on his debit account at the beginning of March. The card was deactivated and a new one was sent. He never received it. After calling three weeks ago, we were told a new card was sent. He still has no card. No one will call us back and no one has helped us AT ALL. We have been loyal customers since 1998 and may need to start banking elsewhere.
Business response:
Molly, we are sorry for any inconvenience. A representative from our Geneva branch will be contacting you soon.
Since day 1 I’ve always had problems with this bank. From the customer service to its reliability. First off I was told I was getting free complimentary checks for opening an account , so I said yes I’ll take them. Come to find out a month latter my banker never processed the order and when I went back to ask about them she said “oh I thought you didn’t want them , but let me go ahead and do that for you now it’s going to be X amount of money “ I proceeded to tel her about how she mentioned they would be free . She then did... read more
Business response:
Hello, Joanna, we are looking into this and a representative will follow up with you.
Since day 1 I’ve always had problems with this bank. From the customer service to its reliability. First off I was told I was getting free complimentary checks for opening an account , so I said yes I’ll take them. Come to find out a month latter my banker never processed the order and when I went back to ask about them she said “oh I thought you didn’t want them , but let me go ahead and do that for you now it’s going to be X amount of money “ I proceeded to tel her about how she mentioned they would be free . She then did... read more
Business response:
Hello, Joanna, we are looking into this and a representative will follow up with you.
Have knowledgeable, competent people who know their jobs
Have knowledgeable, competent people who know their jobs
This is the second Uber hack in a month - first was using a debit card FirstAm supposedly deactivated 6 months ago. New Uber hack yesterday on a different family acct - again I have to complete forms, take to the bank & wait for charges to be reversed. I have never used Uber. Been with FirstAm since 2000, but this is not the bank I signed up with and all accounts will be moved as soon as I decide on a new bank that actually has security measures in place.
Business response:
Christian, First American Bank takes fraud very seriously. We utilize a fraud monitoring system to help protect customers and reduce loss. However, we are unable to detect when compromises will occur or how often to the same customer. We apologize for any inconvenience this has caused.
This is the second Uber hack in a month - first was using a debit card FirstAm supposedly deactivated 6 months ago. New Uber hack yesterday on a different family acct - again I have to complete forms, take to the bank & wait for charges to be reversed. I have never used Uber. Been with FirstAm since 2000, but this is not the bank I signed up with and all accounts will be moved as soon as I decide on a new bank that actually has security measures in place.
Business response:
Christian, First American Bank takes fraud very seriously. We utilize a fraud monitoring system to help protect customers and reduce loss. However, we are unable to detect when compromises will occur or how often to the same customer. We apologize for any inconvenience this has caused.
Stop raping your customers with fee's.
Frequently asked questions about First American Bank
How is First American Bank rated?
First American Bank has a 4.3 star rating with 1,465 reviews.
When is First American Bank open?
First American Bank is open now. It will close at 6:00 p.m.